Rachel McGurk
Fulshear,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills a positive attitude and excellent time management. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Brymon Airways
Aberdeen, Scotland
09.1998 - 07.2000
- Completed trainings related to customer service, conflict resolution methods, and safety standards to ensure alignment with current requirements and procedures.
- Completed paperwork related to passenger manifests accurately after each flight.
- Supervised junior team members in fulfilling assigned duties and complying with company regulations.
- Coordinated in-flight beverage and meal service, ensuring seamless delivery to all passengers
- Facilitated assistance for passengers with special needs, enhancing comfort and accessibility during flights.
Flight Attendant
British Airways
Manchester, England
02.1998 - 08.1998
- Conducted safety briefings and ensured compliance with airline regulations.
- Managed in-flight sales of food and beverages while maintaining inventory control.
- Performed pre-flight checks of emergency equipment to ensure operational readiness.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Invoice Clerk
Baker Hughes
Aberedeen , Scotland
09.1996 - 02.1998
- Ensured timely entry of invoices into accounting software for efficient tracking.
- Trained new staff on invoicing procedures and company financial protocols.
- Executed processing and dispatching of invoices, adjustments, and credit memos to customers.
- Organized filing system for invoices, documents, and additional pertinent information.
Accounts Assistant
Baker Oil Tools
Ijmuiden, The Netherlands
03.1991 - 03.1994
- Supported management of accounts receivable, payable, and general ledger functions.
- Contributed to development of financial reports and summaries for management evaluation.
- Coordinated modem installation for seamless communication between two merging facilities.
- Proficient in Dutch language.
Accounts Receivable Clerk
Martin Decker
Aberdeen, Scotland
03.1986 - 03.1991
- Managed customer payment transactions and documentation via accounting software.
- Processed invoices for timely payment and accurate record-keeping.
- Managed inventory levels to ensure stock availability and accuracy.
- Operated multi-line phone system, directing calls to appropriate departments.
Education
High School Diploma -
Hazlehead Academy
Aberdeen, Scotland08-1985
Skills
- Customer relationship management
- Problem solving
- Time management
- Multitasking and organization
- Calm under pressure
- Teamwork and cooperation
- Resourcefulness and initiative
Custom
I have had the opportunity to move internationally with my family for the last twenty five years.
I have been fortune to experience different countries and cultures such as Kuala Lumpur, Malaysia, Dubia and Bahrain, in the Middle East. Initiative and organizing skills are essential for a seamless move and adapting and familiarizing myself to the new country and cultures.
I was a been a member of the PTA in both International schools in Malaysia and Dubai, coordinating many of the school events.
Timeline
Flight Attendant
Brymon Airways
09.1998 - 07.2000
Flight Attendant
British Airways
02.1998 - 08.1998
Invoice Clerk
Baker Hughes
09.1996 - 02.1998
Accounts Assistant
Baker Oil Tools
03.1991 - 03.1994
Accounts Receivable Clerk
Martin Decker
03.1986 - 03.1991
High School Diploma -
Hazlehead Academy
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