Rachel Mclaughlin
Grant Park,IL
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at Jimmy Os. Skilled in conflict resolution and cash handling, I excel in fast-paced environments, ensuring guest satisfaction and cleanliness standards. Leveraged exceptional customer service and teamwork to resolve issues swiftly, contributing to positive outcomes and repeat business. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Jimmy Os
2021.08 - 2023.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Lowes
2018.08 - 2021.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Receptionist
Hamton Inn
2018.06 - 2019.10
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Security Officer
Hollywood Casino Joliet
2017.02 - 2018.06
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Bachelor of Science - Business Management
Purdue University
West Lafayette, IN01.2026
Associate of Science - Criminal Justice
Kankakee Community College
Kankakee, IL01.2018
High School Diploma -
Grant Park High School
Grant Park, IL05.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Tableside Service
- Cleaning and sanitizing
- Conflict and Complaint Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Jimmy Os
2021.08 - 2023.03
Sales Associate
Lowes
2018.08 - 2021.10
Front Desk Receptionist
Hamton Inn
2018.06 - 2019.10
Security Officer
Hollywood Casino Joliet
2017.02 - 2018.06
Bachelor of Science - Business Management
Purdue University
Associate of Science - Criminal Justice
Kankakee Community College
High School Diploma -
Grant Park High School
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