Rachel Mclaughlin
Thornton
Summary
Reliable, service-focused nursing professional with excellent patient care and charting skills gained through experience as a CNA. Compassionate and technically skilled in attending to patients in diverse healthcare settings. BLS and CPR Certification.
Solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Colorado Family Caregivers
01.2018 - Current
- Helping patient with daily living
- Observing physical and emotional changes
- Advocate elevated level of care and comfort
- Triage phone calls
- Provided compassionate care to patients, assisting with daily living activities and personal hygiene.
- Assisted in transporting patients safely within facility, ensuring comfort and compliance with safety protocols.
- Supported nursing team by documenting patient information accurately in electronic health records systems.
- Educated patients and families on care plans, fostering understanding of health management practices.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Lead Medical Assistant
Pain Partners
10.2010 - 01.2018
- Enter data and charting in to EMR system
- Assist the doctor with minor procedures
- Triage phone calls
- Prepare charts
- Write prescriptions for the doctor
- Room patients, vitals, and blood draws
- Schedule appointments
Receptionist
Denver Integrated Imaging North
01.2008
- Organized and Typed reports, organized and maintained office filing system
- Collected co-pays and other payments from patients
- Assisted patients with insurance questions, including coverage and co-payments
- Scheduled Answered incoming calls, transferred calls if needed and scheduled patient appointments
- Faxed reports to doctors with urgency
Education
Bachelor of Arts - Psychology
National University
La Jolla, CA10-2025
Skills
- Patient care and safety
- Vital Signs and Patient Monitoring
- Medical Terminology
- Privacy/HIPPA Regulations
- Electronic medical records
- Patient Advocacy and Support
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
Certification
- Certified Medical Assistant
Timeline
Certified Nursing Assistant
Colorado Family Caregivers
01.2018 - Current
Lead Medical Assistant
Pain Partners
10.2010 - 01.2018
Receptionist
Denver Integrated Imaging North
01.2008
Bachelor of Arts - Psychology
National University
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