Rachel McNally
Oxford,MS
Summary
A motivated employee with an engaging personality and flexible approach. Upbeat, friendly, and anticipating guests'/patient's needs to facilitate an enjoyable and soothing experience. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess/Server's Assistant
Big Bad Breakfast
02.2023 - Current
- Provide attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to the dining room.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assist in serving over 500 guests per day
Server
The Threefoot Hotel
02.2022 - 01.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Babysitter
Camryn McCraw
04.2021 - 02.2022
- Organized and cleaned the home after activities by picking up toys and straightening up playroom.
- Provided developmentally appropriate activities for infant.
- Communicated with parents regarding infant's progress and development, raising any issues.
Library Liaison
Philadelphia Neshoba County Library
03.2015 - 06.2020
- Assist in Children’s Program planning
- Facilitated the Summer Reading Academy’s History and Vocabulary portion
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Collected, arranged, and input information into database system.
Hospice Caregiver
Reece Helbert
12.2019 - 03.2020
- Positioned patients to provide comfort and promote better body alignment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Library Assistant
Choctaw County Library
11.2018 - 02.2019
- Marketed library's many services to visitors and patrons through active communication.
- Helped patrons locate resources using catalog and circulation systems.
- Created welcoming and comfortable space by keeping library clean and organized.
- Placed books on proper shelves when returned to circulation.
Hostess
Philly Porterhouse
07.2017 - 05.2018
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Associate of Arts - Psychology
East Central Community College
Decatur, MS05.2018
High School Diploma -
Neshoba Central High School
Philadelphia, MS05.2016
Skills
- Experienced in working with all ages of public
- Able to project a positive and pleasant attitude while handling difficult situations
- Willing and able to complete assigned tasks with little to no follow up
- Enthusiasm, dedication, and exceptional work ethic
- Check Payment Processing
- Customer Service and Assistance
- Suggestive Selling
- Verbal and Written Communication
- Hospitality Service Expertise
Certification
- Licensed Reiki Master
Timeline
Hostess/Server's Assistant
Big Bad Breakfast
02.2023 - Current
Server
The Threefoot Hotel
02.2022 - 01.2023
Babysitter
Camryn McCraw
04.2021 - 02.2022
Hospice Caregiver
Reece Helbert
12.2019 - 03.2020
Library Assistant
Choctaw County Library
11.2018 - 02.2019
Hostess
Philly Porterhouse
07.2017 - 05.2018
Library Liaison
Philadelphia Neshoba County Library
03.2015 - 06.2020
Associate of Arts - Psychology
East Central Community College
High School Diploma -
Neshoba Central High School
- Licensed Reiki Master
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