Rock Climbing, Type Writers, Writing, Reading, Traveling, and Botany.
Hi, I’m
Rachel McNorton
Philadelphia,PA
Summary
Diligent and versatile customer-centric professional with progressive career experience in every facet of customer support and success. Stellar face-to-face customer service, excellent management and organizational skills, ability to adapt to ever-changing work environments, and creative problem solver.
Overview
10
years of professional experience
Work History
Private Residence
Executive Assistant and Childcare Provider
05.2023 - 08.2023
Job overview
- Managed employers' personal and professional calendars, scheduled consultations, and coordinated daily activities;
- Participated in furniture and decor item selection, ordering, and delivery for clients;
- Facilitated requests regarding product information, installation methods, and product upgrade options;
- Supervised schedule and provided care for two children.
Private Residence
Personal Assistant and Childcare Provider
02.2023 - 04.2023
Job overview
- Assisted with research, including conducting academic surveys and studies, organizing data, and recording results;
- Developed project timelines and managed editing and publication deadlines for research;
- Provided copy-editing support, ensuring grammatical correctness, factual content, and adherence to format standards;
- Maintained daily schedule and provided care for one child.
Private Residence
Childcare Provider and Personal Assistant
05.2022 - 10.2022
Job overview
- Managed household for two working professionals, including scheduling domestic tasks and organizing professional events;
- Assisted employer with personal and administrative tasks, including transporting and installing artwork for public exhibitions;
- Developed social media marketing and business strategies to promote art exhibitions and events;
- Managed inventory logs and provided customers with information regarding artwork;
- Provided care for two children.
Private Residence
Childcare Provider and Household Manager
06.2021 - 05.2022
Job overview
- Coordinated travel, visas, and accommodations and occasionally traveled with the family;
- Managed daily schedules, errands, home maintenance, and coordination of household staff;
- Provided care for two children;
- Performed light housekeeping and organizational tasks.
MeSearch
Administrative Assistant to CTO
01.2020 - 03.2022
Job overview
- Reported directly to CTO, managing appointments and email correspondence;
- Handled phone calls, inquiries, and requests and assisted management with meeting preparation;
- Coordinated travel arrangements and provided general assistance during presentations.
MeSearch
Customer Success Manager
01.2019 - 03.2020
Job overview
- Oversaw customer onboarding, providing support and guidance throughout the process;
- Led a 3-member service team, improving response times and collaboration;
- Built strong client relationships and cultivated a referral program that attracted 50+ new users;
- Prepared meeting agendas and materials for executive team members and the board of directors.
Redstart Roasters
Barista & Communications Coordinator
05.2018 - 01.2020
Job overview
- Managed an artisan café focused on sustainable coffee and environmental conservation;
- Created promotional materials, contributed to website development, and organized events;
- Interacted with customers and partners to communicate the company's message effectively.
Crivella Technologies Limited
Administrative Assistant to CEO
09.2017 - 01.2019
Job overview
- Reported directly to the CEO, managing daily schedules and errands and fostering professional relationships;
- Prepared meeting agendas and materials for the board and executive team;
- Supervised the workflow of temporary assistants, ensuring compliance with corporate policies.
Building New Hope
Coffee Project Coordinator
02.2016 - 03.2017
Job overview
- Coordinated rebranding and wholesale sales for an organic Nicaraguan coffee cooperative;
- Managed product inventory, analyzed forecasts, and facilitated orders;
- Developed and managed outreach events, recruited volunteers, and hired event staff;
- Designed graphics, signage, and educational literature, promoting the organization's mission.
Education
Chatham UniversityPittsburgh, PA
Bachelor of Arts from Global Policy Studies
Skills
Customer Service & Support
Effective Communication
Problem-Solving
Adaptability
Organizational Skills
Interests
Timeline
Executive Assistant and Childcare Provider
Private Residence
05.2023 - 08.2023
Personal Assistant and Childcare Provider
Private Residence
02.2023 - 04.2023
Childcare Provider and Personal Assistant
Private Residence
05.2022 - 10.2022
Childcare Provider and Household Manager
Private Residence
06.2021 - 05.2022
Administrative Assistant to CTO
MeSearch
01.2020 - 03.2022
Customer Success Manager
MeSearch
01.2019 - 03.2020
Barista & Communications Coordinator
Redstart Roasters
05.2018 - 01.2020
Administrative Assistant to CEO
Crivella Technologies Limited
09.2017 - 01.2019
Coffee Project Coordinator
Building New Hope
02.2016 - 03.2017
Chatham University
Bachelor of Arts from Global Policy Studies
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