Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel McNutt

Delivery Associate
Sturtevant,WI.

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience
9
9
years of post-secondary education

Work History

Customer Service Representative II

USABlueBook
Waukegan, IL
06.2022 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Account validation
  • Fraud detection
  • RMA
  • Data entry
  • Data processing
  • Power BI
  • Sana Admin
  • Avaya
  • Data collection
  • Web-based order processing
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Sought ways to improve processes and services provided.

Delivery Associoate

Codel
Kenosha , WI
10.2021 - 06.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Delivered packages to customer doorsteps and business offices.

General Manager

Lumberjaxe Axe Lounge
Libertyville, IL
08.2021 - 10.2021
  • Managed budget implementations, employee evaluations and contract details.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.

Bartender

Dukes
Kenosha, WI
06.2020 - 06.2021
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bartender/Server

Mason's Pub
Kenosha, WI
02.2020 - 06.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked over daily IDs to verify ages and uphold state liquor laws.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Bartender

Route 20
Sturtevant, WI
10.2015 - 08.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Bartender/ Banquet Baretender

Bristo Oaks Golf Club
Bristol, WI
08.2014 - 02.2016
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Set and reset tables to support serving staff.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Recommended appropriate wines for individual tastes and food selections.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Checked ID cards and verified bar guests were of legal age.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Bartender

Pepis Pub and Grill
Racine, WI
06.2010 - 08.2014
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Customer Service Representative

Jasco Uniforms
Vernon Hills, IL
08.2008 - 05.2010
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Reuther Central High School
Kenosha, WI
08.1998 - 05.2002

Science of Nursing

Gateway Technical College
Kenosha, WI
08.2016 - 08.2021

Skills

Time managementundefined

Timeline

Customer Service Representative II

USABlueBook
06.2022 - Current

Delivery Associoate

Codel
10.2021 - 06.2022

General Manager

Lumberjaxe Axe Lounge
08.2021 - 10.2021

Bartender

Dukes
06.2020 - 06.2021

Bartender/Server

Mason's Pub
02.2020 - 06.2020

Science of Nursing

Gateway Technical College
08.2016 - 08.2021

Bartender

Route 20
10.2015 - 08.2019

Bartender/ Banquet Baretender

Bristo Oaks Golf Club
08.2014 - 02.2016

Bartender

Pepis Pub and Grill
06.2010 - 08.2014

Customer Service Representative

Jasco Uniforms
08.2008 - 05.2010

High School Diploma -

Reuther Central High School
08.1998 - 05.2002

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Rachel McNuttDelivery Associate