Rachel McQueen
Anderson,SC
Summary
I have multiple years of office experience as well as customer service experience. I am so excited to possibly be joining your team and can assure I will be a reliable, compassionate, and hard working addition to the office.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecommunicator
Easley Police Department
Easley, SC
12.2023 - Current
- Answered and prioritized emergency and non-emergency calls for police, fire, and EMS services, ensuring rapid and accurate dispatching of appropriate units.
- Utilized CAD (Computer-Aided Dispatch) systems to document incident details, assign units, and monitor responder activity.
- Maintained clear and professional communication with field units under high stress and high volume conditions, as well as non emergency communication.
- Performed administrative duties including data entry, report filing, case documentation, compiling shift activity logs, as well as NCIC entry.
- Handled sensitive and confidential information in compliance with local, state, and federal regulations (e.g., CJIS standards).
- Provided support during major incidents and coordinated mutual aid response when necessary.
- Supervised and supported a team of dispatchers, overseeing daily operations to ensure adherence to protocols, effective call handling, and timely dispatch of emergency services.
Office Assistant (Work Study Program)
Tri County Technical College
Pendleton, SC
08.2023 - 12.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Cashier
The Huddle
Easley, SC
07.2020 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Easley High School
Easley, SC05.2023
Associate Of Science - Criminal Justice
Tri County Technical College
Pendleton, SCSkills
- Call prioritization
- Inbound customer service
- Public safety awareness
- Typing speed
- Multi-line telephone systems
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Clear verbal and written communication
- Critical thinking
- Active listening
- Data entry
- Task prioritization
Certification
- APCO Basic Telecommunications
- NCIC / CJIS
- FEMA ICS
Timeline
Telecommunicator
Easley Police Department
12.2023 - Current
Office Assistant (Work Study Program)
Tri County Technical College
08.2023 - 12.2023
Cashier
The Huddle
07.2020 - 12.2023
High School Diploma -
Easley High School
Associate Of Science - Criminal Justice
Tri County Technical College