Rachel McQueen
Anderson,SC
Summary
I have multiple years of office experience as well as customer service experience. I am so excited to possibly be joining your team and can assure I will be a reliable, compassionate, and hard working addition to the office.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecommunicator
Easley Police Department
12.2023 - Current
- Answered and prioritized emergency and non-emergency calls for police, fire, and EMS services, ensuring rapid and accurate dispatching of appropriate units.
- Utilized CAD (Computer-Aided Dispatch) systems to document incident details, assign units, and monitor responder activity.
- Maintained clear and professional communication with field units under high stress and high volume conditions, as well as non emergency communication.
- Performed administrative duties including data entry, report filing, case documentation, compiling shift activity logs, as well as NCIC entry.
- Handled sensitive and confidential information in compliance with local, state, and federal regulations (e.g., CJIS standards).
- Provided support during major incidents and coordinated mutual aid response when necessary.
- Supervised and supported a team of dispatchers, overseeing daily operations to ensure adherence to protocols, effective call handling, and timely dispatch of emergency services.
Office Assistant (Work Study Program)
Tri County Technical College
08.2023 - 12.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Cashier
The Huddle
07.2020 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Easley High School
Easley, SC05.2023
Associate Of Science - Criminal Justice
Tri County Technical College
Pendleton, SCSkills
- Call prioritization
- Inbound customer service
- Public safety awareness
- Typing speed
- Multi-line telephone systems
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Clear verbal and written communication
- Critical thinking
- Active listening
- Data entry
- Task prioritization
Certification
- APCO Basic Telecommunications
- NCIC / CJIS
- FEMA ICS
Timeline
Telecommunicator
Easley Police Department
12.2023 - Current
Office Assistant (Work Study Program)
Tri County Technical College
08.2023 - 12.2023
Cashier
The Huddle
07.2020 - 12.2023
High School Diploma -
Easley High School
Associate Of Science - Criminal Justice
Tri County Technical College
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