Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel McQuilken

Bentonville,NY

Summary

Dedicated professional with proven performance in management, leadership, and communication. Detail- oriented in problem solving and planning. Ready to utilize my 14 years of experience in the optical and management field and make an immediate contribution to your team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Senior Analyst

Walmart
10.2023 - Current
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Lead stakeholder meetings during walkthrough phases of projects; maintain professional relationship with stakeholder throughout entire process.
  • Mentor junior analysts, fostering professional development while enhancing overall team performance.
  • Create detailed records documenting procedures, methodologies, and sources of information employed while performing analytical tasks.


Senior Analyst

Walmart
04.2023 - 10.2023
  • Learn, understand, and document business processes for all projects
  • Perform detailed testing and documentation, including initial issues and conclusions
  • Participate and support in planning meetings, discussions, and deliverables.
  • Perform field testing for Health and Wellness, including Vision Center, Pharmacy, and Health Centers.

Global Audit Intern

Walmart
02.2023 - 04.2023
  • Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
  • Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.
  • Maintained open lines of communication with both clients and team members to ensure timely completion of assigned tasks and resolution of any concerns that arose during audits.
  • Created Vision Center Risk Assessment for Optical store/club program.

Licensed Optician

Walmart
12.2021 - 02.2023
  • Troubleshoot all patient opportunities with professionalism and optical knowledge to ensure overall satisfaction.
  • Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
  • Assist all patients with frame and lens selections to ensure accurate measurements and proper fit for their personal needs

Licensed Vision Center Manager

Walmart
04.2020 - 12.2021
  • Managed budgetary constraints effectively, controlling costs while maximizing revenue opportunities within the vision center.
  • Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
  • Oversaw daily operations of the store including opening/closing procedures, cash handling policies, and inventory management.
  • Enhanced customer experience by implementing effective staff training and development programs.

Licensed Optical Manager

Sam's Club
12.2016 - 01.2020
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.

Licensed Retail Supervisor

Empire Visionworks
08.2009 - 01.2016
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Education

Bachelor of Science - Business Administration

Purdue University Global
Online
05.2023

Skills

  • Employee Coaching and Motivation
  • Client Relationship Management
  • Data Analysis
  • Performance monitoring
  • Staff Management
  • Strategic Planning

Certification

  • Licensed Dispensing Optician (New York)
  • American Board of Opticianry (ABO) Certified

Timeline

Lead Senior Analyst

Walmart
10.2023 - Current

Senior Analyst

Walmart
04.2023 - 10.2023

Global Audit Intern

Walmart
02.2023 - 04.2023

Licensed Optician

Walmart
12.2021 - 02.2023

Licensed Vision Center Manager

Walmart
04.2020 - 12.2021

Licensed Optical Manager

Sam's Club
12.2016 - 01.2020

Licensed Retail Supervisor

Empire Visionworks
08.2009 - 01.2016

Bachelor of Science - Business Administration

Purdue University Global
Rachel McQuilken