Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Mead

Fort Mohave,AZ

Summary

Courteous professional with substantial experience in Caregiving industry. Communicative and responsive individual with over 10 years of experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Safety always first.

Overview

12
12
years of professional experience

Work History

Caregiver

IHSS
Long Beach, CA
01.2016 - 01.2017
  • Assisted with dressing guidance and grooming.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Maintained clean personal areas.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Temp Worker

Citi Staff Solutions
Compton, CA
01.2005 - 12.2012
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Adhered to company policies, safety procedures and performance standards.
  • Performed general housekeeping and cleaning tasks.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Restocked items on shelves and bins to keep inventory available.
  • Gathered, organized and input information into digital database.

Temp Worker Warehouse

Labor Ready Staffing
Gardena, CA
01.2005 - 01.2007
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Customer Service Representative

Catalina Islander
Avalon, CA
08.2001 - 11.2002
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained yearly subscriptions
  • Was in charge of Classified Ads using Quark Express

Education

High School Diploma -

Phineas Banning Senior High School
Wilmington, CA
06.1978

Skills

  • Progress documentation
  • First Aid and Safety
  • Cash Register Operations
  • Customer Service
  • Data Entry and Database Skills
  • Product Packaging
  • Highly dependable
  • Excellent attention to detail

Timeline

Caregiver

IHSS
01.2016 - 01.2017

Temp Worker

Citi Staff Solutions
01.2005 - 12.2012

Temp Worker Warehouse

Labor Ready Staffing
01.2005 - 01.2007

Customer Service Representative

Catalina Islander
08.2001 - 11.2002

High School Diploma -

Phineas Banning Senior High School

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Rachel Mead