Rachel Mehler
Danielson
Summary
A dedicated support professional skilled in offering individualized assistance to families. Brings valuable experience in communication, crisis intervention, and child development. Known for fostering collaborative environments and effectively adapting to evolving family situations, showcasing skills in empathy and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Support Specialist
HEALTHY FAMILIES
06.2022 - 04.2023
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting parent/child interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
Early Intervention Therapist
Key Autism Services
11.2021 - 06.2022
- Aid in strengthening life skills, language skills, and social skills for children under 3 years with an Autism Spectrum Disorder diagnosis.
- Applied evidence-based approaches when implementing interventions, ensuring optimal outcomes for each child served.
- Increased child engagement during sessions through creative play-based activities tailored to their needs.
- Provided ongoing coaching to parents on how to implement therapeutic strategies at home, enhancing skill generalization.
- Developed strong rapport with families, fostering trust and open communication to support child''s growth.
ABA Therapist
LEARN Behavioral
02.2021 - 11.2021
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Assisted clients in generalizing learned skills across different environments, facilitating successful integration into various settings.
- Skillfully managed challenging situations using crisis intervention strategies when necessary, prioritizing safety for all involved parties.
Emergency Communications Operator
Worcester Police Department
03.2019 - 02.2021
- Answer 9-1-1 and non emergency calls in a high call volume and fast paced environment.
- Contributed to overall public safety by accurately determining the priority of incidents and allocating resources accordingly.
- Enhanced emergency response times by efficiently handling incoming calls and dispatching appropriate units.
- Maintained strict confidentiality of sensitive information, upholding ethical standards and legal regulations throughout all aspects of employment.
- Supportive presence for distraught callers, incorporating active listening techniques to gather vital information despite emotional barriers.
Communications Dispatcher
Framingham State University
02.2018 - 02.2019
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
- Facilitated smooth shift transitions with detailed log entries documenting all relevant information from previous shifts before handing over responsibilities.
Parking Enforcement Officer
Framingham State University Police Department
05.2017 - 02.2018
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Maintained accurate and detailed logs of all events during each shift.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
Security Officer
Apollo International
06.2015 - 04.2016
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
Education
Diploma -
Pen foster High School
Skills
- Microsoft Office, Word, Excel
- Logging/Data Entry
- Observational Skills
- Crisis Management
- Child Development
- Individualized Service Planning
- Behavioral Assessment
- Parenting Education/Family Support
- Goal Setting
- Trauma Informed Care Framework
Certification
- MOAB TRAINING, 2015 to 2017, Certification in DeEscalating suicidal, violent, intoxicated individuals with verbal and physical defense skills.
- NCIC
- State 911
- APCO
- MAPP (mass approach to partnership in parenting), 11/01/20, Massachusetts Foster Care licensure class on trauma informed parenting, mental health, abuse/neglect, and behaviors.
- Crisis Prevention Intervention
- Active shooter
- Suicide prevention and intervention
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Teamwork: Interpersonal Skills, Highly Proficient, 12/01/20, Responding to challenging team situations at work.
- Active Listening, Proficient, 12/01/20, Actively listening and appropriately responding in conversations.
- Verbal communication, Proficient, 05/01/21, Measures a candidate's ability to effectively convey information when speaking.
- Customer service, Proficient, 06/01/21, Identifying and resolving common customer issues.
- Early childhood development, Expert, 05/01/21, Knowledge of the development of children ages 0-3 and of ways to foster that development.
- Youth program counselor, Expert, 06/01/21, Leading, communicating with, and supporting youths.
- Dental receptionist skills, Proficient, 06/01/21, Managing practitioner schedules and maintaining accurate patient records.
- Case management & social work, Highly Proficient, 06/01/21, Prioritizing case tasks, gathering information, and providing services without judgment.
- Case management & social work, Highly Proficient, 06/01/21, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams.
Timeline
Family Support Specialist
HEALTHY FAMILIES
06.2022 - 04.2023
Early Intervention Therapist
Key Autism Services
11.2021 - 06.2022
ABA Therapist
LEARN Behavioral
02.2021 - 11.2021
Emergency Communications Operator
Worcester Police Department
03.2019 - 02.2021
Communications Dispatcher
Framingham State University
02.2018 - 02.2019
Parking Enforcement Officer
Framingham State University Police Department
05.2017 - 02.2018
Security Officer
Apollo International
06.2015 - 04.2016
Diploma -
Pen foster High School
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