Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Melley

Virginia Beach,VA

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

11
11
years of professional experience

Work History

Bartender/Bar Manager

Doughboys
05.2023 - 09.2024
  • Managed a high volume bar with ease
  • Ensured all guests were met with the utmost respect
  • Exceeded sales daily
  • Responsible for all Front of House reports, closing front of house, and ensuring all reports are correct.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server and Bartender

Chick's Oyster Bar
01.2019 - 11.2022
  • Displayed advance Customer Service competencies in every position held
  • Selfless and responsible team player.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

RESPA Sales Manager Coordinator

Atlantic Bay Mortgage Group
01.2022 - 07.2022
  • RESPA Relations Manager
  • Ensured all mortgage brokers and employees were educated on RESPA Regulations
  • Regulated RESPA relations across the entire company.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

Assistant Manager

Aqua Salon and Spa
01.2020 - 01.2021
  • Operations Management
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Bartender

Crosskeys Vineyards
01.2019 - 01.2020
  • Wine Tasting
  • Had a full understanding of the wines that were made at the vineyard
  • Ensured all guests needs were taken care of in a timely manner
  • Had extensive knowledge of the wines served
  • Was able to make every experience for the guests personalized.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Banquet Server

Cavalier Hotel
05.2018 - 08.2018
  • Banquet Server
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.

Office Assistant

Boucher Brother's Management
05.2017 - 08.2017
  • Managed a Staff of 100+ People
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Streamlined communication between departments for better collaboration and increased productivity.

Hostess and Busser

Pasta E Pani
01.2014 - 01.2015
  • Assisted the Waitresses While Also Upholding the Position of the Busser and the Hostess
  • Excelled in Balancing 14 Tables at Once
  • Maintained a High Rated and Respectful Relationship with the Customers
  • Assisted in Balancing Cost.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

Bachelor of Science - Psychology

Old Dominion University
Norfolk, VA
05.2022

Some College (No Degree) -

High Point University
High Point, NC

High School Diploma -

Norfolk Academy
Norfolk
05.2017

Skills

  • Reliable and Dependable
  • Thrive in a Fast-Paced Environment
  • Detailed and Organized
  • Creative
  • Highly Motivated Team Player
  • Can Efficiently Master the Task at Hand
  • Beverage Preparation
  • Menu Memorization
  • Health Codes Compliance
  • Customer Service
  • Liquor, Beer, and Wine Knowledge
  • Strong Multitasking

Timeline

Bartender/Bar Manager

Doughboys
05.2023 - 09.2024

RESPA Sales Manager Coordinator

Atlantic Bay Mortgage Group
01.2022 - 07.2022

Assistant Manager

Aqua Salon and Spa
01.2020 - 01.2021

Server and Bartender

Chick's Oyster Bar
01.2019 - 11.2022

Bartender

Crosskeys Vineyards
01.2019 - 01.2020

Banquet Server

Cavalier Hotel
05.2018 - 08.2018

Office Assistant

Boucher Brother's Management
05.2017 - 08.2017

Hostess and Busser

Pasta E Pani
01.2014 - 01.2015

Bachelor of Science - Psychology

Old Dominion University

Some College (No Degree) -

High Point University

High School Diploma -

Norfolk Academy

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Rachel Melley