Rachel Mendenhall
Meridian,ID
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Front Desk Manager/Lead Patient Care Coordinator
Meridian Family Acupuncture
11.2022 - Current
- Greeted patients with kindness and compassion.
- Decreased patient wait times through effective resource allocation and appointment management.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Spearheaded efforts to implement an electronic medical record system that streamlined workflows and improved overall efficiency.
- Ordered all supplements and clinic supplies and kept check on inventory levels throughout the clinic.
- Spearheaded and implemented new projects to expand the clinics treatment abilities.
- Successfully negotiated client contract renewals to create increased revenue.
- Created monthly social media text and graphics.
Owner and Head Chef
Rachel's Kitchen
11.2018 - Current
- Company Overview: Rachel's Kitchen is a multi-entity business providing fully prepared meals for families through the valley
- Managed catering events from small events to large events of 300+ people.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Created close personal relationships with clients to keep continued business.
- Handled all complaints with kindness and efficiency.
- Weekly shopping and food preparation and cooking.
- Managed the delivery schedule weekly meals.
- Handled billing and financial records.
Prep Cook and Baker
The Galley at Gowen Field
04.2021 - 07.2023
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Completed baking orders of 6000+ desserts.
Daycare Provider
Self Employed
08.2015 - 10.2018
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
Apartment Manager
Brighton Apartments and Townhomes and Alexander Apartments
10.2010 - 08.2014
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Managed property financial records by collecting rent from 250 tenants and reconciling monthly accounts payable and receivable.
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
Education
Bachelor of Science (B.S.) - Child Development
BRIGHAM YOUNG UNIVERSITY-IDAHO
Rexburg, ID12.2014
Skills
- Time management
- File management
- Organizational skills
- Interpersonal relationships
- Problem-solving skills
- Self starter
- Conflict management
- Oral and written communications
Timeline
Front Desk Manager/Lead Patient Care Coordinator
Meridian Family Acupuncture
11.2022 - Current
Prep Cook and Baker
The Galley at Gowen Field
04.2021 - 07.2023
Owner and Head Chef
Rachel's Kitchen
11.2018 - Current
Daycare Provider
Self Employed
08.2015 - 10.2018
Apartment Manager
Brighton Apartments and Townhomes and Alexander Apartments
10.2010 - 08.2014
Bachelor of Science (B.S.) - Child Development
BRIGHAM YOUNG UNIVERSITY-IDAHO
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