Rachel Mercer
Louisburg
Summary
Dedicated and adaptable Registered Nurse with 18+ years of experience in diverse healthcare settings, including 3 years in Critical Care and cross-training as a House Supervisor. Proven expertise in crisis management, patient advocacy, and quality improvement initiatives. Recognized for being a fast learner, hard worker, and dependable team player. Committed to delivering safe, compassionate, and evidence-based care while continuously enhancing team performance and patient outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse Abstractor
Saint Luke's Cardiovascular Consultants
Kansas City, MO
04.2022 - Current
- Review and analyze medical records to extract essential clinical information for documentation and reporting.
- Ensure accuracy, completeness, and compliance of all abstracted data with established quality and regulatory standards.
- Accurately enter and update information within electronic health record (EHR) systems.
- Collaborate with multidisciplinary healthcare teams to identify, investigate, and resolve data discrepancies in patient records.
- Contribute to the design, development, and execution of quality improvement initiatives aimed at enhancing clinical outcomes and documentation practices.
- Maintain strict adherence to HIPAA regulations and organizational policies to protect patient confidentiality and data security.
- Provide education and guidance to healthcare staff on data abstraction protocols and best practices to support team consistency and accuracy.
Registered Nurse III
Saint Luke's Health System
Overland Park, Ks
07.2013 - 04.2022
- Delivered high-acuity, evidence-based care as a Critical Care RN with 3 years of experience in intensive care settings, managing complex, rapidly deteriorating patients with precision and confidence.
- Administered oral, intravenous (IV), and intramuscular (IM) medications—including titration of critical infusions—according to patient-specific treatment plans and protocols.
- Developed and executed comprehensive care plans for patients with diverse acute and chronic medical conditions, ensuring safe, timely, and effective clinical interventions.
- Responded to emergencies and patient decompensations using advanced critical care skills to stabilize patients and initiate life-saving measures.
- Cross-trained and served as a House Supervisor, overseeing hospital operations, managing unit staffing and bed placement, and addressing urgent situations across departments to ensure continuity of care.
- Actively participated in and contributed to multiple safety and process improvement committees, leading and supporting initiatives aimed at improving patient outcomes, workflow efficiency, and compliance with healthcare standards.
- Mentored and coached nursing students, new graduates, and interns, promoting clinical excellence and adherence to critical care best practices.
- Delivered patient and family education on preventive care, chronic disease management, and lifestyle modifications to support long-term health and wellness.
- Collaborated with multidisciplinary teams—including physicians, intensivists, and surgical staff—to coordinate and deliver patient-centered care.
- Maintained detailed, timely, and accurate clinical documentation, supporting effective care delivery, quality assurance, and regulatory compliance.
Certified Pharmacy Technician
Wal-Mart Pharmacy
Overland Park, KS
09.2023 - Current
- Ensured medication safety and accuracy by strictly adhering to medication-handling protocols and industry best practices.
- Assisted with billing processes, order entry, and insurance verification with a high level of accuracy to support timely and compliant prescription fulfillment.
- Maintained workflow efficiency by effectively balancing customer service demands with daily pharmacy operations in a fast-paced environment.
- Prevented documentation and service errors through precise data entry, thorough information verification, and prompt issue resolution.
- Secured medication inventory and controlled substances by following pharmacy protocols and closely monitoring access and storage compliance.
- Supported pharmacists by accurately measuring, counting, labeling, and packaging prescriptions, ensuring correct dosages and labeling standards were met.
- Delivered knowledgeable and responsive customer service, addressing patient inquiries and needs in a timely, professional manner.
Education
Nursing, Minor in Mathematics And Business
Emporia State University
Emporia, KS05-2013
Skills
- Critical Care & Emergency Response
- House Supervisor & Charge Nurse Experience
- Crisis Management & Patient Advocacy
- Quality Improvement & Data Abstraction
- Team Leadership & Staff Mentorship
- Strong Communication & Interpersonal Skills
- Patient Education & Preventive Care
- Adaptability, Flexibility, and Dependability
- EHR Documentation & Data Accuracy
- Fast, Efficient, and Detail-Oriented Learner
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
09.2023 - Current
Registered Nurse Abstractor
Saint Luke's Cardiovascular Consultants
04.2022 - Current
Registered Nurse III
Saint Luke's Health System
07.2013 - 04.2022
Nursing, Minor in Mathematics And Business
Emporia State University