Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Mercer

Louisburg

Summary

Dedicated and adaptable Registered Nurse with 18+ years of experience in diverse healthcare settings, including 3 years in Critical Care and cross-training as a House Supervisor. Proven expertise in crisis management, patient advocacy, and quality improvement initiatives. Recognized for being a fast learner, hard worker, and dependable team player. Committed to delivering safe, compassionate, and evidence-based care while continuously enhancing team performance and patient outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Registered Nurse Abstractor

Saint Luke's Cardiovascular Consultants
04.2022 - Current
  • Review and analyze medical records to extract essential clinical information for documentation and reporting.
  • Ensure accuracy, completeness, and compliance of all abstracted data with established quality and regulatory standards.
  • Accurately enter and update information within electronic health record (EHR) systems.
  • Collaborate with multidisciplinary healthcare teams to identify, investigate, and resolve data discrepancies in patient records.
  • Contribute to the design, development, and execution of quality improvement initiatives aimed at enhancing clinical outcomes and documentation practices.
  • Maintain strict adherence to HIPAA regulations and organizational policies to protect patient confidentiality and data security.
  • Provide education and guidance to healthcare staff on data abstraction protocols and best practices to support team consistency and accuracy.

Registered Nurse III

Saint Luke's Health System
07.2013 - 04.2022
  • Delivered high-acuity, evidence-based care as a Critical Care RN with 3 years of experience in intensive care settings, managing complex, rapidly deteriorating patients with precision and confidence.
  • Administered oral, intravenous (IV), and intramuscular (IM) medications—including titration of critical infusions—according to patient-specific treatment plans and protocols.
  • Developed and executed comprehensive care plans for patients with diverse acute and chronic medical conditions, ensuring safe, timely, and effective clinical interventions.
  • Responded to emergencies and patient decompensations using advanced critical care skills to stabilize patients and initiate life-saving measures.
  • Cross-trained and served as a House Supervisor, overseeing hospital operations, managing unit staffing and bed placement, and addressing urgent situations across departments to ensure continuity of care.
  • Actively participated in and contributed to multiple safety and process improvement committees, leading and supporting initiatives aimed at improving patient outcomes, workflow efficiency, and compliance with healthcare standards.
  • Mentored and coached nursing students, new graduates, and interns, promoting clinical excellence and adherence to critical care best practices.
  • Delivered patient and family education on preventive care, chronic disease management, and lifestyle modifications to support long-term health and wellness.
  • Collaborated with multidisciplinary teams—including physicians, intensivists, and surgical staff—to coordinate and deliver patient-centered care.
  • Maintained detailed, timely, and accurate clinical documentation, supporting effective care delivery, quality assurance, and regulatory compliance.

Certified Pharmacy Technician

Wal-Mart Pharmacy
09.2023 - Current
  • Ensured medication safety and accuracy by strictly adhering to medication-handling protocols and industry best practices.
  • Assisted with billing processes, order entry, and insurance verification with a high level of accuracy to support timely and compliant prescription fulfillment.
  • Maintained workflow efficiency by effectively balancing customer service demands with daily pharmacy operations in a fast-paced environment.
  • Prevented documentation and service errors through precise data entry, thorough information verification, and prompt issue resolution.
  • Secured medication inventory and controlled substances by following pharmacy protocols and closely monitoring access and storage compliance.
  • Supported pharmacists by accurately measuring, counting, labeling, and packaging prescriptions, ensuring correct dosages and labeling standards were met.
  • Delivered knowledgeable and responsive customer service, addressing patient inquiries and needs in a timely, professional manner.

Education

Nursing, Minor in Mathematics And Business

Emporia State University
Emporia, KS
05-2013

Skills

  • Critical Care & Emergency Response
  • House Supervisor & Charge Nurse Experience
  • Crisis Management & Patient Advocacy
  • Quality Improvement & Data Abstraction
  • Team Leadership & Staff Mentorship
  • Strong Communication & Interpersonal Skills
  • Patient Education & Preventive Care
  • Adaptability, Flexibility, and Dependability
  • EHR Documentation & Data Accuracy
  • Fast, Efficient, and Detail-Oriented Learner

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Wal-Mart Pharmacy
09.2023 - Current

Registered Nurse Abstractor

Saint Luke's Cardiovascular Consultants
04.2022 - Current

Registered Nurse III

Saint Luke's Health System
07.2013 - 04.2022

Nursing, Minor in Mathematics And Business

Emporia State University

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