Rachel Mileon
Boynton Beach,FL
Summary
Dedicated and compassionate professional with a strong background in caregiving, case management, and licensing specialization. Demonstrated expertise in developing tailored care plans, conducting comprehensive client assessments, and ensuring policy adherence. Skilled in clinical documentation, service coordination, and process improvement, with a keen ability to identify and resolve issues efficiently. Proven track record of enhancing cross-functional collaboration and providing exceptional customer service. Passionate about improving clients' quality of life through empathetic communication and high-quality care. Holds a Master of Science in Human Services and a Google Project Management certification. Currently transitioning to a Human Resources Specialist role to leverage extensive experience in managing client needs and developing effective care strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Manager
Florida Community Care
11.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Kinship Licensing Specialist
ChildNet
08.2022 - 11.2023
- Developed comprehensive training materials for new foster parents, ensuring consistent understanding of licensing policies and procedures.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
Case Manager
ChildNet
08.2019 - 08.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Master of Science - Human Services
Nova Southeastern University
Davie, FL02.2021
Skills
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Policy Adherence
- HIPAA Guidelines
- Records Management
- Schedule Management
- Performance Metrics
- Problem Identification
- Process Improvement
- Logistics Project Management
Certification
- Google Project Management- October 2022
Timeline
Care Manager
Florida Community Care
11.2023 - Current
Kinship Licensing Specialist
ChildNet
08.2022 - 11.2023
Case Manager
ChildNet
08.2019 - 08.2022
Master of Science - Human Services
Nova Southeastern University
Similar Profiles
Max ArrowMax Arrow
Case Manager at Florida Community CareCase Manager at Florida Community Care
Donna T StephensDonna T Stephens
Care Manager at Florida Community CareCare Manager at Florida Community Care
Alisha BeamAlisha Beam
Long Term Care Case Manager at Independent Living System/Florida Community CareLong Term Care Case Manager at Independent Living System/Florida Community Care
Samantha WeinbergSamantha Weinberg
Babysitter at Private HomeBabysitter at Private Home
Reagan MossReagan Moss
Volunteer at The City of Delray Beach Diamonds & Pearls Dance TeamVolunteer at The City of Delray Beach Diamonds & Pearls Dance Team