Rachel Mill

With over 20 years of experience in the hospitality industry, I have developed expertise in managing high-volume situations while maintaining exceptional service and product quality. My focus is on delivering outstanding customer experiences and ensuring operational efficiency. Additionally, I have 10+ years of experience as a corporate trainer for renowned companies like Hooters of America and Ker's WingHouse, where I excelled in training and developing teams. Alongside my operational skills, I possess a talent for marketing products and companies, as well as cultivating long-lasting client relationships. My experience includes creating signature cocktails and drink menus, as well as successfully orchestrating grand openings for new establishments. I am proficient in various marketing aspects such as social media, word-of-mouth, content creation, and digital strategies.

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• - Customer Service Excellence: Proven ability to provide exceptional service and enhance guest satisfaction.
• - Event Planning: Skilled in organizing and managing events, from small gatherings to large conferences.
• - Marketing Strategies: Proficient in developing and executing marketing campaigns to drive brand awareness and sales.
• - Communication: Strong verbal and written communication skills, ensuring clear and effective interaction with clients and team members.
• - Sales Techniques: Experienced in upselling and cross-selling to maximize revenue.
• - Team Leadership: Ability to lead and motivate a team to achieve business objectives.
• - Problem Solving: Adept at identifying issues and implementing effective solutions in high-pressure environments.
• - Digital Marketing: Knowledgeable in using social media, SEO, and other digital marketing tools to enhance online presence.
• - Financial Management: Competent in budgeting, forecasting, and financial analysis to optimize business performance.

- Multitasking: Capable of managing multiple tasks and projects simultaneously while maintaining attention to detail.