Rachel Millard
Hood River,OR
Summary
Personable Referral Coordinator with experience connecting patients with suitable service providers. Proven strengths in quickly and accurately capturing all relevant information. Experience with electronic medical records.
Overview
12
12
years of professional experience
Work History
Referral Coordinator
Mid Columbia Center For Living
Hood River, Oregon
03.2022 - Current
- Manage all calls and referrals for services and assist clients in accessing services within MCCFL and/or other community resources. Determine source and informs client of appropriate intake procedures.
- · Emphasis of work is on consistent coordination with primary care, community agencies, developmental disability service providers, housing, and other social services.
- · Assisting the potential client with onboarding to specific program
- · Utilizing the agencies EHR to internally track onboarding of client
- · Responsible for maintenance and timeliness of all records, notes, and other required documentation.
- · Ability to function as a member of a team and participate in all team and agency meetings as scheduled.
- · Provides back up coverage for Business Services staff in assigned business office to ensure optimum coverage as appropriate
- · Monitors workflow of Business Services staff in assigned business office and communicates regularly with Business Service Team Manager regarding performance and workflow needs
- · Performs special projects as assigned.
- Regular and reliable attendance; timely and professional communication; confidentiality.
- · Other duties as assigned by Business Service Team Manager
Lead Care Giver
Ashley Manor
Hood River, Oregon
12.2015 - 05.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Maintained staff schedules. Assisted the director in supervising all care staff, as well as interviewing and hiring incoming staff.
- Provided coverage when staff was not able to make it in for their shifts.
Daycare Owner
Self
Hood River, Oregon
05.2006 - 12.2015
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Hired and supervised childcare workers, Responsible for maintaining schedules, organize workflow and training, and to provide back up as needed.
- Responsible for maintaining a positive work environment, provide performance evaluations, and motivate employees to provide quality care.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
Education
Associate of Science - Prerequisites Only
Columbia Gorge Community College
The Dalles, OR07.2011
GED -
Columbia Gorge Community College
Hood River05.2007
Skills
- Patient Referral
- Computerized Maintenance Management Systems
- Business Correspondence
- Administrative Duties
- HIPAA Regulations
- Compassionate Communication
- Collecting Intake Information
- 10 years of Supervision Experience
Timeline
Referral Coordinator
Mid Columbia Center For Living
03.2022 - Current
Lead Care Giver
Ashley Manor
12.2015 - 05.2018
Daycare Owner
Self
05.2006 - 12.2015
Associate of Science - Prerequisites Only
Columbia Gorge Community College
GED -
Columbia Gorge Community College
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