Rachel Miller
Mt. Pleasant,SC
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Dedicated, well organized, highly communicative and detail-oriented. Positive impact on e-commerce brand with strong customer service focus and a high level understanding of e-commerce fulfillment. A proven top performer with recognition for making an impact in fast paced environments. Superb work ethic.
Overview
17
17
years of professional experience
Work History
Inventory Specialist
Callie’s Hot Little Biscuit
10.2021 - 09.2023
- Maintained accurate and profitable inventory levels across all platforms.
- Completed physical inventory counts each month.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Collaborated with the procurement team to establish steady supply of inventory.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
SHIFT LEAD
Sweet Laurel Bakery
09.2019 - 03.2020
- Knowledgeable on all grain-free, dairy-free and refined sugar-free bakery products.
- Barista; mastered all coffee and tea products on menu.
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
CUSTOMER SERVICE/WAREHOUSE MANAGER
Garden & Gun Magazine
10.2017 - 01.2019
- Efficient in positively handling customer related issues.
- Oversight of employees and operations of all e-commerce orders.
- Redesigned warehouse layout to maximize space utilization, and optimize processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Boosted warehouse operations performance by setting optimal employee schedules.
STORE EXPERIENCE MANAGER
Club Monaco, Ralph Lauren Corp
07.2016 - 04.2017
- Created and maintained the Ralph Lauren visual aesthetic to produce a unique and inspiring store experience for customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise for optimal appearance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
ASSISTANT STORE MANAGER
J.Crew, CONNECTICUT & CHARLESTON
10.2006 - 07.2016
- Developed strong skill set in visual merchandising and maintained an important leadership role as part of several management teams.
- Diverse level of experience with various store types, customer profiles, and volumes up to $10 million.
- Efficiently ran a strong sales floor by consistently motivating a team of up to 10 associates to meet daily goals.
- Recognized as a top performer for successes and talent, continually promoted to higher volume stores.
- Mapped store layout, fixture blocks and placement of merchandise for rollouts.
- Created visual displays, styled dress forms, as well as maintained the store’s visual integrity on a day to day basis.
- Delivered excellent service to complex customer base.
Education
Bachelor of Arts - History
The Master's University
Santa Clarita, CA05.2008
Skills
- Shipping Coordination
- Vendor Management
- Customer Service
- Cost Reduction
- Trend Forecasting
- Order Fulfillment
- Warehouse Organization
- Shipping and Receiving
- Attention to Detail
- Operations
- Maintaining Stock Levels
- Teamwork and Collaboration
Timeline
Inventory Specialist
Callie’s Hot Little Biscuit
10.2021 - 09.2023
SHIFT LEAD
Sweet Laurel Bakery
09.2019 - 03.2020
CUSTOMER SERVICE/WAREHOUSE MANAGER
Garden & Gun Magazine
10.2017 - 01.2019
STORE EXPERIENCE MANAGER
Club Monaco, Ralph Lauren Corp
07.2016 - 04.2017
ASSISTANT STORE MANAGER
J.Crew, CONNECTICUT & CHARLESTON
10.2006 - 07.2016
Bachelor of Arts - History
The Master's University
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