Rachel Miller
Portland,OR
Summary
With extensive experience in retail management, I have gained valuable skills and expertise that have prepared me for a transition into an administrative role. As a store manager, I have successfully overseen operations, managed budgets, solved problems, and provided leadership, coaching, and development to my team. This experience has sharpened my operational abilities and taught me how to effectively handle multiple responsibilities concurrently. These transferable skills make me a strong candidate for an administrative position, and I look forward to leveraging my retail management background in a fresh and fulfilling capacity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
01.2020 - 09.2024
- Managed daily operations to ensure the smooth functioning of the store and maintained a clean, safe environment for customers and employees.
- Recruit, hire, train, and coach staff members on customer service skills, product knowledge, food and beverage routines, sales, and health & safety standards
- Develop capabilities amongst the team through staff development meetings, performance development conversations, constructive feedback, action plans, and follow-up
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Director of Operations
Portland Coffee Roasters
07.2017 - 12.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster a productive and engaging work environment.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Portland Coffee Roasters
07.2016 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Oversee staff, provide excellent customer service, and track financial records to increase profitability and customer engagement
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Visual Merchandising Manager
American Eagle
01.2015 - 01.2016
- Managed merchandising standards and maintained consistency across distribution channels.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Implemented effective signage and pricing strategies to communicate value propositions clearly to customers, increasing average transaction value.
Store Manager
Dr. Martens Airwair
01.2014 - 01.2015
- Managed daily operations to ensure the smooth functioning of the store and maintained a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Product Merchandising Manager
Victorias Secret
01.2011 - 01.2014
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
Retail Store Manager
Payless ShoeSource
01.2004 - 01.2011
Retail Store Manager
Blockbuster Video
01.1998 - 01.2004
Education
Associate of Arts - General
Clackamas Community College
Clackamas, OR04.2025
No Degree - Business Administration Certificate
Clackamas Community College
Clackamas, OR04.2025
No Degree - Human Resource Management Certificate
Clackamas Community College
Clackamas, OR04.2025
Skills
Customer Service
Time Management
Computer Proficiency
Administrative Support
File Organization
Critical Thinking
Problem-Solving
Documentation and Record Management
Professional Communication
Scheduling and Calendar Management
Payroll and Timesheet Management
Certification
- Oregon Food Handlers Card, 08/31/25
- Oregon Food Safety Exam, 03/31/25
References
Available Upon Request
Timeline
Store Manager
Starbucks
01.2020 - 09.2024
Director of Operations
Portland Coffee Roasters
07.2017 - 12.2019
Store Manager
Portland Coffee Roasters
07.2016 - 12.2019
Visual Merchandising Manager
American Eagle
01.2015 - 01.2016
Store Manager
Dr. Martens Airwair
01.2014 - 01.2015
Product Merchandising Manager
Victorias Secret
01.2011 - 01.2014
Retail Store Manager
Payless ShoeSource
01.2004 - 01.2011
Retail Store Manager
Blockbuster Video
01.1998 - 01.2004
Associate of Arts - General
Clackamas Community College
No Degree - Business Administration Certificate
Clackamas Community College
No Degree - Human Resource Management Certificate
Clackamas Community College
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