Rachel Milliken
Raleigh,NC
Summary
Results-driven Compliance and Onboarding Specialist with extensive experience in HR operations, regulatory compliance, and client relations. Proven ability to streamline onboarding processes, ensure adherence to complex regulations, and enhance organizational efficiency. Recognized for strong attention to detail, cross-functional collaboration, and a commitment to delivering exceptional candidate and client experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Compliance & Onboarding Specialist
Stockell Consulting
St Louis, MO
03.2022 - Current
- Monitored compliance activities and documented findings while providing guidance on regulatory requirements.
- Assisted in adhering to federal, state, and client-specific policies.
- Supported timely audit reporting to management and risk committees.
- Helped streamline onboarding processes for new hires.
- Communicated onboarding requirements and expectations clearly to candidates.
- Managed documentation, including contracts, NDAs, and compliance forms.
- Conducted background checks and coordinated drug screenings in line with regulations.
- Processed I-9 and E-Verify documentation accurately.
Compliance & Onboarding Specialist
Neteffects, Inc.
St Louis, MO
03.2022 - Current
- Monitored compliance activities and documented findings while providing guidance on regulatory requirements.
- Assisted in adhering to federal, state, and client-specific policies.
- Supported timely audit reporting to management and risk committees.
- Helped streamline onboarding processes for new hires.
- Communicated onboarding requirements and expectations clearly to candidates.
- Managed documentation, including contracts, NDAs, and compliance forms.
- Conducted background checks and coordinated drug screenings in line with regulations.
- Processed I-9 and E-Verify documentation accurately.
Customer Care Specialist
UnitedHealthcare
Hooksett, NH
12.2021 - 03.2022
- Handled 60–90 inbound calls daily providing customer support.
- Assisted in resolving customer issues through research and teamwork.
- Collaborated with healthcare providers to address patient needs.
- Offered empathetic service in a fast-paced environment.
Administrative Assistant
AJ Leblanc Heating, A/C, Plumbing & Electrical
Bedford, NH
08.2020 - 08.2021
- Assisted executives with scheduling and administrative tasks.
- Coordinated appointments for over 50 customers daily.
- Handled invoice processing and payment management while keeping precise records.
- Provided outstanding customer service to enhance client satisfaction.
Teller I
Triangle Credit Union
Amherst, NH
11.2019 - 08.2020
- Assisted customers with account inquiries and resolved issues effectively.
- Supported cash handling processes and maintained accurate transaction records.
- Contributed to sales efforts to achieve branch objectives.
- Processed various financial transactions, including deposits and payments.
Assistant Facilities Manager
Bluebird Self Storage
Hooksett, NH
11.2017 - 06.2019
- Supported daily operations in customer service and office administration.
- Assisted in maintaining compliance with documentation and recordkeeping standards.
- Aided in payroll processing and provided training for new team members.
- Trained new staff on facility procedures, promoting a culture of safety and accountability.
Education
Business Administration
Southern New Hampshire University
Hooksett, NHSkills
Strong attention to detail and audit accuracy
Experienced in high-volume, fast-paced environments
Proven ability to improve processes and drive efficiency
Passionate about community impact and leadership
Accomplishments
• Eternal Flame Award – 10,000 Candles for New Hampshire (June 2022)
Certification
Citation for Community Impact During COVID-19 Pandemic
Office of Governor Christopher T. Sununu (June 2020)
• Recognized for leadership and efforts supporting Anchored in Hope
Leadership & Community Involvement
Co-Founder & Community Outreach Advocate
Anchored in Hope | Dec 2019 – Present
• Co-founded a nonprofit focused on supporting homeless and underserved communities
• Lead outreach initiatives providing essential resources through community donations and partnerships
• Educate the community on substance use disorder, mental health, and homelessness
• Built and maintained community engagement through local initiatives and fundraising efforts
Timeline
Compliance & Onboarding Specialist
Stockell Consulting
03.2022 - Current
Compliance & Onboarding Specialist
Neteffects, Inc.
03.2022 - Current
Customer Care Specialist
UnitedHealthcare
12.2021 - 03.2022
Administrative Assistant
AJ Leblanc Heating, A/C, Plumbing & Electrical
08.2020 - 08.2021
Teller I
Triangle Credit Union
11.2019 - 08.2020
Assistant Facilities Manager
Bluebird Self Storage
11.2017 - 06.2019
Business Administration
Southern New Hampshire University