Rachel Mione
Washington,IL
Summary
Highly organized and resourceful professional with extensive experience in administrative roles across banking, virtual assistance, and customer service. Demonstrates a proven track record of managing daily operations, maintaining meticulous records, and supporting confidential communications while efficiently coordinating schedules and tasks. Expertise includes executive-level support, document preparation, data entry, and digital file management, complemented by strong technical troubleshooting and client-facing skills. Thrives in fast-paced environments, consistently ensuring efficiency, confidentiality, and a high standard of professionalism in every interaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TELLER
Heartland Bank & Trust
10.2024 - Current
- Provided administrative support by managing daily transactions, balancing records, and maintaining accurate customer data.
- Delivered exceptional customer service and support, including troubleshooting account issues and navigating banking systems.
- Coordinated secure handling of confidential records, stop payments, and compliance protocols.
- Assisted with internal communication, correspondence, and document processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
TELLER
Washington State Bank
09.2022 - 07.2023
- Coordinated administrative activities including online banking setup, account updates, and client issue resolution.
- Supported internal teams with IT troubleshooting and cross-functional communications.
- Maintained filing systems and ensured secure disposal of confidential documents.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
EXECUTIVE VIRTUAL ASSISTANT
Fluid Reality Solutions
10.2020 - 09.2022
- Scheduled meetings, managed executive calendars, and facilitated communication between clients and internal teams.
- Coordinated social media campaigns and analytics reporting to increase engagement.
- Designed and maintained websites while managing content, functionality, and performance metrics.
- Oversaw purchase orders and inventory for digital tools and marketing materials.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
COMMERCIAL LINES RATER
Pekin Insurance
09.2016 - 02.2017
- Processed large volumes of commercial policy documents, ensuring quality control and detail accuracy.
- Assisted in organizing inspections, estimating costs, and preparing client-ready documentation.
- Created internal reports and coordinated updates with underwriting departments.
- Participated in regular audits, demonstrating strong adherence to established rating protocols and regulatory requirements.
- Improved underwriting decisions by providing accurate and timely rating information to the team.
FRONT DESK MANAGER TRAINEE
Quality Inn and Suites
09.2015 - 02.2016
- Oversaw multi-shift front desk operations, ensuring scheduling efficiency and team performance.
- Coordinated daily services, including guest reception, supply management, and meeting setup.
- Handled customer concerns, escalated urgent issues, and ensured guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
B.S. - Commercial Music
Millikin University
Decatur, IL01.2014
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Relationship building and management
- Data entry
- Computer skills
- Office administration
- Microsoft Office Suite
- Meticulous attention to detail
Certification
- Career Essentials in Cybersecurity / Microsoft & LinkedIn
- Discover the skills needed for a career in cybersecurity. Gain a solid understanding of commonly used cybersecurity terms. Explore the current threat landscape and learn the core concepts of cybersecurity.
Timeline
TELLER
Heartland Bank & Trust
10.2024 - Current
TELLER
Washington State Bank
09.2022 - 07.2023
EXECUTIVE VIRTUAL ASSISTANT
Fluid Reality Solutions
10.2020 - 09.2022
COMMERCIAL LINES RATER
Pekin Insurance
09.2016 - 02.2017
FRONT DESK MANAGER TRAINEE
Quality Inn and Suites
09.2015 - 02.2016
B.S. - Commercial Music
Millikin University
Similar Profiles
Amanda FultsAmanda Fults
Senior Relationship Banker at Heartland Bank & Trust CompanySenior Relationship Banker at Heartland Bank & Trust Company
LAURA ESSEXLAURA ESSEX
Vice President – Commercial Lender at Heartland BankVice President – Commercial Lender at Heartland Bank
Tammy ClevelandTammy Cleveland
Account Executive II at Cedar Rapids Bank & TrustAccount Executive II at Cedar Rapids Bank & Trust
Samantha SchulteSamantha Schulte
Server at Brienzo's Wood Fired PizzaServer at Brienzo's Wood Fired Pizza
Rachel HadfieldRachel Hadfield
Revenue Cycle Specialist at Firstsource SolutionsRevenue Cycle Specialist at Firstsource Solutions