Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Miskell

Summary

I am an experienced manager who thrives on challenges. I am seeking a position in a new field that will allow me to learn new skills and build upon my current talents. Diversified skills include Customer Relations, Accounting, Budgeting, Human Resources, Project Management and proven analytical skills. I am fluent in a number of systems and applications, and I have strong emphasis in P&L knowledge and how to translate that to maximum dollars on the bottom line.

Overview

21
21
years of professional experience

Work History

Office Manager

AAI Scientific, Inc.
10.2022 - Current
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.

General Manager

FAIRFIELD INN AND SUITES
09.2019 - 08.2022
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Consistently delivered higher than budget topline revenues and flowed over 50% to the bottom line
  • Worked through 2020 and motivated team with company mantra, 'Whatever It Takes!'
  • Minimized GOP loss during pandemic shutdowns with calculated expense control measures
  • Exceeded GOP and RevPar expectations when top-line revenue fell short
  • Maintained brand ranking within 10% of over 1,100 Fairfield hotels.



Account Specialist

VXI GLOBAL SOLUTIONS
11.2018 - 09.2019
  • Sell, sell, sell! Prospected for new customers in target areas or demographics to bring in new business.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Facilitated smooth onboarding process for new clients by effectively communicating expectations and requirements throughout the transition period.
  • Assembled and prepared documents needed for finalization, then prepared Docu-sign contracts for closing.
  • Contributed to team objectives in fast-paced environment.

General Manager

RESIDENCE INN
11.2015 - 09.2018
  • Utilized hotel's liquor license to incorporate liquor sales in hotel bar, more than tripling revenues
  • Forecasted both top-line revenue and GOP consistently within 3%
  • Assisted in training of new company GMs.

General Manager

HAMPTON INN
03.2007 - 04.2010
  • Completed GM brand training for certification
  • Brought this hotel through renovations
  • Brought this hotel from failing status to Hampton's 'Outstanding' brand level.

General Manager

FAIRFIELD INN AND SUITES
06.2003 - 05.2007
  • Started as Front Desk Guest Service Associate in June 2003, then took position as Front Office Manager in December 2003 to later become General Manager in June 2004
  • Completed GM brand training for certification
  • Brought this hotel through renovations and exceeded budget through process
  • Achieved several brand and management company awards for performance and scores
  • Assisted management company in writing company's new policies and procedures.

Education

Business Administration And Management

YSU
Youngstown, OH

Skills

  • Excellent Communication Skills
  • Problem Resolution
  • Relationship Management
  • Analytical
  • Customer Service
  • Numerous Applications, such as QuickBooks, MicroSoft Office, SalesForce
  • Numerous software programs used by brand and management companies
  • Inventory Control
  • Compliance Monitoring
  • Administrative Support
  • Supply Management
  • Policy Development
  • Billing
  • Bookkeeping
  • Operations Management
  • Staff Hiring
  • Budgeting Expertise
  • Excellent Multi-Tasking Ability
  • Financial Tracking and Reporting
  • Budgetary Planning
  • Human Resources
  • Payroll and Budgeting
  • Business Administration
  • Contract Negotiations
  • Strategic Planning
  • Workflow Optimization
  • Regulatory Compliance
  • Revenue / Expense Forecasting

References

  • Michael Holescher, Corporate Director of Sales, Commonwealth Hotels (513) 919-3533
  • Vijay Phatak, former V.P. of Operations, Witness Management (614) 774-4713
  • Michelle Weiland, former Regional Manager, Witness Management (330) 247-8696
  • Sean Dey, Owner/President, AAI Scientific, Inc. (330) 507-2372
  • Diane Coandle, General Manager, Fairfield Inn & Suites, (330) 881-3726

Timeline

Office Manager

AAI Scientific, Inc.
10.2022 - Current

General Manager

FAIRFIELD INN AND SUITES
09.2019 - 08.2022

Account Specialist

VXI GLOBAL SOLUTIONS
11.2018 - 09.2019

General Manager

RESIDENCE INN
11.2015 - 09.2018

General Manager

HAMPTON INN
03.2007 - 04.2010

General Manager

FAIRFIELD INN AND SUITES
06.2003 - 05.2007

Business Administration And Management

YSU

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