Rachel Mitcham
Atlanta,GA
Summary
Natural leader with 6+ years of experience supporting consultant-facing teams through strong relationships, clear communication, and hands-on operational support. Known for leading cross-functional efforts, owning reporting and KPIs, and bringing structure and process to fast-paced environments while staying closely connected to the people doing the work.
Overview
8
8
years of professional experience
Work History
Director of Client Services
Everspark Interactive
09.2023 - 09.2024
- Directly supervised and supported a team of account managers overseeing 30+ client accounts
- Led client strategy, reporting, and ongoing communication for the agency’s largest and most complex clients
- Set goals and KPIs for team members and accounts, establishing clear expectations and accountability
- Drove initiatives focused on improving client retention and strengthening long-term relationships
- Facilitated processes to improve communication and coordination across internal teams
- Partnered with leadership to identify operational gaps and introduce more consistent workflows and reporting
Account Manager
Everspark Interactive
02.2022 - 09.2023
- Managed client communication, reporting, and strategy for 10+ accounts
- Owned recurring performance reporting and analysis, translating results into clear insights and recommendations
- Worked primarily with law firms to grow web presence through SEO and digital media initiatives
- Crafted customized strategies based on each client’s practice area, location, and goals
- Collaborated closely with analytics, content, development, and design teams to execute initiatives on deadline
Director of Marketing
Stacey Wyatt Real Estate Group
07.2021 - 02.2022
- Managed marketing & operational workflows supporting $60M+ in annual real estate transactions, ensuring accuracy, compliance, and timely execution
- Created and maintained documentation, marketing collateral, and process materials to support daily operations
- Planned and executed client appreciation, team-building, and community events, coordinating across internal teams and partners
Director of Agent Services
Keller Williams Atlanta Perimeter
09.2020 - 07.2021
- Owned the full onboarding and transition process for all agents joining the brokerage
- Maintained an accurate roster of approximately 300 agents across multiple systems and platforms
- Provided one-on-one and group training on office models, systems, and tools
- Supported leadership during the launch of a national CRM rollout, assisting with adoption and change management
- Ensured operational readiness, compliance, and consistent communication throughout agent transitions
Director of Operations
Grier & Co
03.2019 - 08.2020
- Managed the contract to close process for real estate purchase and sale contracts, averaging $5+ million in sales/year
- Created and distributed a wide variety of marketing materials for listings, buyers, general brand promotion, etc.
- Worked in a collaborative environment to ensure all details were handled throughout the entire buying/selling process
- Planned and arranged different events - related to client appreciation, team building, and local community fundraising
Resident Account Manager
CollegeTown Properties
11.2017 - 10.2018
- Responsible for collecting & receiving all rent and fees across a multi-market portfolio of roughly 3,000 beds
- Ensured minimal delinquency, so that owners were paid out in a timely manner, maximizing the profitability of their assets.
Intern
J. H. Barrett Properties, Inc.
05.2016 - 09.2017
- Worked in a very hands on setting to learn the intricacies of Real Estate development
- Worked extensively in Quickbooks - doing payables, receivables, bank reconciliation, & deposits
- Assisted with other duties including, but not limited to: payroll, 401K management, cash balances, loan payments, franchise & property taxes, while still maintaining a full academic course load.
Education
BBA - Marketing & Real Estate
University of Georgia
Athens, GA05.2017
Skills
- Operations Management
- Cross-Functional Collaboration
- Client & Stakeholder Relationships
- Staff Training & Development
- Verbal & Written Communication
- Data Analytics & Reporting
- KPI Development & Tracking
- Process Improvement
- SEO & Digital Marketing
- Branding & Creative Direction
Timeline
Director of Client Services
Everspark Interactive
09.2023 - 09.2024
Account Manager
Everspark Interactive
02.2022 - 09.2023
Director of Marketing
Stacey Wyatt Real Estate Group
07.2021 - 02.2022
Director of Agent Services
Keller Williams Atlanta Perimeter
09.2020 - 07.2021
Director of Operations
Grier & Co
03.2019 - 08.2020
Resident Account Manager
CollegeTown Properties
11.2017 - 10.2018
Intern
J. H. Barrett Properties, Inc.
05.2016 - 09.2017
BBA - Marketing & Real Estate
University of Georgia