Summary
Overview
Work History
Skills
Timeline
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Rachel Mitchell

Las Vegas,NV

Summary

Creative and highly educated marketing professional with career built on success in social media and networking. Driven and dedicated and offering polished skills in communication, strategy and research. Successful helping companies reach more revenue-producing clients across multiple social media platforms.

Overview

8
8
years of professional experience

Work History

Social Media Specialist

Wolf Industries Inc
05.2017 - Current
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates
  • Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans

DoorDash Delivery Driver

DoorDash
11.2015 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Seasonal Sales Associate

Lush Fresh Handmade Cosmetics North America
10.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Morning Manager

Roy Rogers Restaurants
01.2017 - 07.2019
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Customer Service Representative

Meade Instruments Corp
04.2016 - 04.2016
  • Provided primary customer support to internal and external customers
  • Tracked customer service cases and updated service software with customer information
  • Investigated and resolved customer inquiries and complaints quickly
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Skills

  • SEM
  • Content Optimization
  • Client Relationship Management
  • Audience Research
  • Brand Management

Timeline

Seasonal Sales Associate

Lush Fresh Handmade Cosmetics North America
10.2021 - 02.2022

Social Media Specialist

Wolf Industries Inc
05.2017 - Current

Morning Manager

Roy Rogers Restaurants
01.2017 - 07.2019

Customer Service Representative

Meade Instruments Corp
04.2016 - 04.2016

DoorDash Delivery Driver

DoorDash
11.2015 - Current

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Rachel Mitchell