Rachel Mitchell
Amory,Ms
Summary
Dedicated proffessional with a strong focus on supporting faculty in meeting classroom needs. Highly skilled in maintaining clean and organized supplies and planning engaging activities. Recognized for exceptional communication and meticulous record-keeping, I am a multitasker who excels at managing multiple priorities with a positive attitude. I am a detail-oriented team player with strong organizational skills, and excellent communication, interpersonal, and creative thinking skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EDUCATION TECHNICIAN
CAFB CHILD DEVELOPMENT CENTER
01.2023 - Current
- Facilitated small group instruction sessions with children between the ages of 6 weeks to 5 years old on topics such as literacy skills and math strategies
- Mentored students individually or in groups of no larger than 12 individuals to help them reach their full potential academically
- Provided support for classroom instruction by helping to develop instructional materials, setting up technology equipment, and organizing supplies
- Monitored student attendance records and communicated absences and tardiness to appropriate personnel
- Implemented behavior management strategies that promote social-emotional health and emotional regulation
- Employed effective classroom management strategies minimizing disruptions ensuring an optimal learning environment for all students present.
- Developed positive relationships with parents and guardians through communication regarding their child's progress
- Assisted teachers with preparing and updating lesson plans, materials, and activities to meet the needs of students
- Maintained a safe learning environment by monitoring student behavior, intervening when needed, and encouraging positive interactions among peers
- Conducted assessments of student achievement using standardized tests or informal methods such as observations or interviews
- Participated in parent-teacher conferences by discussing student goals and offering suggestions for continued success
- Supported English language learners by providing additional resources for comprehension or pronunciation
- Attended professional development workshops related to teaching techniques or curriculum updates
- Conducted meetings with parents, students and staff to attain special needs services.
ASSISTANT MANAGER
CASH EXPRESS
07.2021 - 12.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Tracked store inventories and replenished products according to demand
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Organized company merchandise and displays to increase brand awareness and product sales
CUSTOMER SERVICE REPRESENTATIVE
WASTE MANAGEMENT
01.2019 - 06.2021
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
SITEL
09.2017 - 12.2018
- Logged details of customer service calls in computer system following correct protocols
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Resolved customer complaints promptly and efficiently
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
ASSISTANT MANAGER
WENDELTA
01.2016 - 05.2017
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted customers with product selection by providing detailed information about available products and services
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
CASHIER
MCDONALDS
04.2013 - 06.2016
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Utilized problem-solving skills to effectively handle difficult situations
- Assisted with training and mentoring new team members
- Enforced store safety and cleanliness standards, reducing hazards
Education
HIGH SCHOOL DIPLOMA -
HATLEY HIGH SCHOOL
Hatley, Ms05.2016
Skills
- Student Engagement
- Child Development
- Collaborative learning
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Effective Communication
- Reliability
Certification
- CPR First Aid
- ServSafe
Professionalsummary - Skills
- Conflict Resolution
- Collaborative Learning
- Teaching Strategies
- Special Education Support
- Literacy Development
- Time Management
- Team Building
- Professional Development
- Student Engagement
- Learning Management Systems
- Critical Thinking
- Child Development
- Parent Communication
- Student Monitoring
- Positive Learning Environment
- Student Developmental Stages
- Enrichment Activities
- Relationship Building
- Excellent Communication
- Team Collaboration
- Continuous Improvement
- Self Motivation
- Active Listening
- Organizational Skills
- Adaptability and Flexibility
- Goal Setting
- Problem-Solving
- Multitasking
- Attention to Detail
- Customer Service
Timeline
EDUCATION TECHNICIAN
CAFB CHILD DEVELOPMENT CENTER
01.2023 - Current
ASSISTANT MANAGER
CASH EXPRESS
07.2021 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
WASTE MANAGEMENT
01.2019 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
SITEL
09.2017 - 12.2018
ASSISTANT MANAGER
WENDELTA
01.2016 - 05.2017
CASHIER
MCDONALDS
04.2013 - 06.2016
HIGH SCHOOL DIPLOMA -
HATLEY HIGH SCHOOL
- CPR First Aid
- ServSafe
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