Hi, I’m
Rachel M. O’Donnell
Raleigh,NC
Summary
Dynamic medical technician and optical expert with many years of experience, seeking to leverage extensive skills in a remote position focused on delivering exceptional patient care. Recognized for problem-solving abilities and a keen eye for detail, adept at identifying unspoken needs while navigating complex insurance landscapes. A compassionate advocate for patients, committed to driving company goals and fostering a collaborative and empowering work culture. Proven track record in building and maintaining relationships with diverse stakeholders in fast-paced environments, ensuring effective teamwork and engagement.
Overview
26
years of professional experience
Work History
MY EYE DOCTOR
Optometric Technician
01.2014 - Current
Job overview
- Consults with patients, accurately document existing conditions/complaints, and charted medical history to prep for optometrist exam.
- Maintains a smooth flow of patients to the doctor and additional office staff throughout appointment.
- Ensures patients are comfortable with office procedures to which they will be exposed to during appointment.
- Through company training, learned to use all pretest equipment to perform a range of visual screenings for patients prior to visiting with the doctor.
- Conducts contact lens training for applicable patients and other preliminary testing.
- Collaborates with doctor(s) and team members to provide seamless patient experience.
MY EYE DOCTOR
Lead Optical Eye Wear Consultant
01.2014 - Current
Job overview
- Demonstrated success in a retail and office environment addressing a broad spectrum of customer requirements and preferences.
- Established positive patient rapport and built relationships to establish repeat customer-trends.
- Provided patients with comprehensive explanation of their insurance benefits.
- Strong communication skills with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
- Conducted “Care Calls” on a daily basis to patients who received their eyewear one week prior.
- Ability to multi-task and ensure patient commitments/deadlines are met.
- Proficient in utilization of automated equipment and systems standard to the optometry industry.
- Consistently delivered sales plan and office goals through cultivating a patient experience, that is built on relationship building and trust.
WALMART
Optician
01.2004 - 01.2014
Job overview
- Identified customer needs, assisted with purchasing decisions, located merchandise, resolved issues and concerns, and promoted the company's products and services.
- Sold optical products and services by assisting customers with purchasing decisions, measuring, adjusting, and repairing frames and lenses.
- Identified and verified prescription information, completed and maintained paperwork and forms. Collected payments for doctor services and performed and recorded results of optometric pre-tests.
- Maintained merchandise presentation by stocking merchandise in optical area. As well as setting up, cleaning, and organizing product displays. Removed damaged goods, signs and priced merchandise appropriately. Utilized computer database to research available merchandise.
- Maintained the sales floor in the optical area in accordance with company policies and procedures by properly handling claims and returns. Resolved or alerted management regarding inventory issues or customer concerns.
- Utilized equipment appropriately and completed paperwork, logs, and other required documentation.
HOME DEPOT
Customer Service Associate
01.2000 - 01.2004
Job overview
- Provided quick, friendly customer service.
- Answered customer questions.
- Cashier assistance.
- Maintained stocked shelves.
- Demonstrated and explained merchandise.
- Interpreted price tag and UPC information.
- Re-keyed locks and cut keys.
- Offered interior decorating suggestions.
- Utilized carpet cutting machine.
- Created, submitted, and followed up on special orders.
- Conducted yearly inventory.
- Assisted other departments when needed.
Education
LAKES REGION COMMUNITY COLLEGE
Associates from Liberal Arts and Health Sciences
01.2014
WINNISQUAM REGIONAL HIGH SCHOOL
High School
01.1998
Skills
- Insurance preauthorization
- Work order preparation
- Medication administration
- EHR updating
- Practice management software
- Insurance billing
- Project management
- Relationship building
- Customer relationship management (CRM)
- Team leadership
- Complex Problem-solving
- Staff training and development
Timeline
Optometric Technician
MY EYE DOCTOR
01.2014 - Current
Lead Optical Eye Wear Consultant
MY EYE DOCTOR
01.2014 - Current
Optician
WALMART
01.2004 - 01.2014
Customer Service Associate
HOME DEPOT
01.2000 - 01.2004
WINNISQUAM REGIONAL HIGH SCHOOL
High School
LAKES REGION COMMUNITY COLLEGE
Associates from Liberal Arts and Health Sciences