Rachel Montejano
San Antonio,TX
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.
Results-driven candidate with a successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
34
34
years of professional experience
Work History
Deputy Registrar
Uniformed Services University of Health Sciences
Ft. Sam Houston, TX
08.2022 - 01.2024
- Serve as the Director's liaison with staff and customers; assist in developing administrative policies and procedures; track the Director's action items to expedite and finalize actions
- Plan, direct, assign, and review work assignments of personnel in all aspects of the Office of the University Registrar to ensure compliance with established policies, regulations, and objectives
- Contributed to staff development by conducting training sessions on office procedures and software usage.
- Developed policies and procedures related to registration, enrollment, transfer articulation, and graduation requirements.
- Improved accuracy in degree audit reports through meticulous attention to detail while reviewing course requirements.
- Handled sensitive information of personal data at all times.
Executive Director/Registrar
Texas A&M University - San Antonio
One University Way, San Antonio TX 78224
01.2015 - 07.2022
- Directs, supervises, and assists in daily entry, record keeping, and maintaining filing of records in accordance with university policies and practices.
- Evaluate and assist in the implementation of the registration/student module of Banner and seek ways to improve better service to prospective students; coordinate recruitment communications with the Communications Center and the Enrollment Management office.
- Provides direction and oversight to the Admissions Processing office team in implementing a successful model for efficient application processing workflow as well as optimizing the student experience at our one stop welcome center.
- Responsible for the development of strategies to streamline and improve operations and front desk processes that support the University's admissions and retention goals developed with the Vice President of Enrollment Management.
- Directs the processing of enrollment information, grades, transcripts, and enrollment verification.
- Updates staff on new federal, state, and institutional procedures and processes.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Interprets university, state, and federal policies and regulations related to application and record processing and implementing appropriate processes and procedures to comply with policies and regulations.
- Assists with the completion and submission of federal, state, and institutional reports that are impacted by admission and records data.
Process Functional Manager
Alamo Colleges
800 W. Houston St. San Antonio, TX 78205
09.2009 - 01.2015
- Member of a team charged with the conversion of an Enterprise Management System (Banner). Coordinated with multiple departments to streamline workflows, enhancing overall efficiency across the organization.
- Act as functional lead by guiding the work of internal and client teams while ensuring responsiveness to district needs.
- Review, analyze, and evaluate system requirements and provide advanced technical support for the implementation and maintenance of the SCT Banner Student system supporting students, faculty, and staff.
- Provided support for end-user functions and activities associated with the Banner Student module, including maintenance, upgrades, testing, validation, and analysis.
- Review existing Student Services procedures and processes, identify process improvement and provide recommendations.
Associate Registrar
St. Mary's University
One Camino Santa Maria, San Antonio, TX 78228
01.2009 - 08.2009
- Ensures that all changes to the curriculum, courses, and academic policy for the degree programs are applied to a student's degree audit accurately, completely, and in a timely fashion.
- Ensures that all individualized degree exceptions, substitutions, waivers, and modifications are applied within the constraints of current degree requirements and academic policy.
- Facilitated efficient transfer credit evaluations by working closely with academic advisors.
- Audits academic records of all graduating students and posts degrees to student records and provides ad-hoc reports and analysis as requested.
- Provides ongoing academic support for students concerning graduation requirements.
- Processes transfer articulation of all academic transcripts (domestic & foreign) in addition to CLEP, Advanced Placement examinations, and various non-traditional educational credentials.
- Collaborates with various departments and other related committees and functional users in the implementation, development and maintenance of a versatile and effective course catalog.
- Assists in the coordination of implementing approved academic programs and maintenance of student academic records to ensure consistency across academic areas.
- Managed sensitive student information securely by adhering to strict confidentiality protocols as mandated by FERPA regulations.
Director of Enrollment Management
Palo Alto College
1400 W. Villaret , San Antonio, TX 78224
09.2001 - 01.2009
- Oversees all operations in the registration process (record creation, course schedule building, classroom assignment, final exam scheduling, grade processing, transcript issuance, and student enrollment verification.
- Oversees all operations in the transfer credit process and prior learning credit process (evaluation of transcripts, posting of credit, processing and building of transfer credit rules).
- Office web site, and assists with the development and publication of the University Catalog.
- Responsible for enrollment and degree reporting to the National Student Clearinghouse.
- Establishes and maintains collaborative and effective working relationships with a diverse group of leaders across the University.
- Supervise Testing Center and Veterans Affairs Offices.
- Enforces the provision of the Family Education Rights and Privacy Act (FERPA) and acts as the University's chief compliance officer for FERPA.
- Provides technical leadership for the University's System of Record.
- Managed budgetary resources effectively to support strategic enrollment initiatives and optimize financial aid allocations.
- Participates in Commencement activities; certifies all student record documents related to degree completion and produces diplomas.
Associate Director of Records and Reports
St. Philips College
1801 Martin Luther King Dr, San Antonio, TX 78207
11.1989 - 08.2001
- Submit State funding reports to the Texas Higher Education Coordinating Board.
- Assist the Registrar in maintaining all records procedures for full compliance with State, Federal, and college policies and procedures.
- Performs day-to-day functions of the Office of the Registrar.
- Updates student records/files, including final posting of degrees, majors, honors, etc.
- Assist in updating and maintaining degree audits for graduating applicants.
- Evaluate and award transfer credit for transfer and matriculated students.
- Assist with registration and the preparation of the Class Schedule.
- Assist the Registrar in running data reports as needed.
- Respond to faculty, staff, and student various inquiries.
- Other duties as assigned in the daily operation of the Registrar's Office.
Education
MA - Master of Arts in Management & Leadership
Webster University at St. Louis, MO
07.2005
Skills
- Experience in federal and state laws and regulations for Federal and State reporting
- Ability to multitask and work cooperatively with others
- Excellent written and communication, analytical, interpersonal, and organizational skills
- Experience in departmental budgeting
- 13 years experience in Banner (SIS)
- 12 years experience in Banner DegreeWorks
- 3 years experience in Laserfiche
Timeline
Deputy Registrar
Uniformed Services University of Health Sciences
08.2022 - 01.2024
Executive Director/Registrar
Texas A&M University - San Antonio
01.2015 - 07.2022
Process Functional Manager
Alamo Colleges
09.2009 - 01.2015
Associate Registrar
St. Mary's University
01.2009 - 08.2009
Director of Enrollment Management
Palo Alto College
09.2001 - 01.2009
Associate Director of Records and Reports
St. Philips College
11.1989 - 08.2001
MA - Master of Arts in Management & Leadership
Webster University at St. Louis, MO