Rachel Montero
Mesa,AZ
Summary
Diligent program support professional well-versed in evaluating behavioral and physical needs of clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Competent and knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve well being and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
7
7
years of professional experience
Work History
BHT
Delta T Group
08.2021 - 02.2023
- Built and maintained positive staff relationships to promote teamwork and better serve students.
- Completed documentation for every incident and forwarded to correct personnel.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for students.
- Applied de-escalation and limit-setting techniques to promote student cooperation.
- Developed and maintained positive relationships with children to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled child safety checks and documented results to establish patients' well-being.
- Helped assure safe and successful classroom for all children.
Cashier
Dollar Tree
05.2019 - 03.2020
- Provided positive customer experience with fair, friendly, and courteous service.
- Maintained good work pace to assure flow of sales and customers.
- Resolved customer issues and answered questions.
- Registered sales on cash register by scanning items, itemizing and totaling customers purchases.
- Processed return transactions.
- Maintained checkout operations by following policies and procedures.
- Managed sales for hundreds of customers daily.
- Built relationships with customers to encourage repeat business
Caregiver
Helping Hands
04.2017 - 08.2019
- Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities according to individuals service plan.
- Maintained and cleaned house for clients and assisted with meals as well as eating.
- Allowed and encouraged clients dignity and self confidence as well as security.
- Established safe and fun companion for clients.
- Preformed transfers using hoists as well as gait belts.
- Preformed tedious
Care Giver
AZ Mentor
10.2015 - 05.2017
- Assisted with medication. Signing in and out with every individual client and updating their charts as needed.
- Did room sweeps every thirty minutes to ensure safety or residents.
- Assisted with contraband accumulation, removing anything not allowed.
- Maintained a well documented notes for every aspect of the clients needs. (razors, smoke breaks, toiletries, and noting if they left the property or used the phone)
- Assisted with cleaning and meal prep as well as transfers to daily activities.
- Provided a safe haven to clients allowing them to be themselves without fear of being judged or rejected.
Education
No Degree - General Studies
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2030
Skills
- Household Chores
- Crisis Intervention
- Eating Disorders
- Excellent Customer Service Skills with patients and family members
- Certified in first aid and CPR as well as CPI
- Adaptability
- Willing to learn as much as possible to maintain successful workplace
Timeline
BHT
Delta T Group
08.2021 - 02.2023
Cashier
Dollar Tree
05.2019 - 03.2020
Caregiver
Helping Hands
04.2017 - 08.2019
Care Giver
AZ Mentor
10.2015 - 05.2017
No Degree - General Studies
Maricopa Community Colleges - Estrella Mountain Community College