Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Moore

Waukegan,IL

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering 1 year of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

2
2
years of professional experience

Work History

Caregiver

Help At Home
07.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Teller

First Mid Bank & Trust
03.2023 - 06.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted with training of new tellers on policies and procedures.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Counted, verified and handled bank deposits and armored car transactions.

Customer Service Representative

Dovenmule Inc
10.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Preschool Assistant Teacher

Stepping Stones Daycare
01.2022 - 03.2022
  • Supervised children during in-classroom activities and on playground.
  • Engaged and entertained children through recreational and educational activities.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Organized snack time and nap hours.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Encouraged children to interact with each other and participate in group activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Taught children with creative approaches, methods, and techniques.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Assessed student performance to evaluate progress and development.
  • Established positive relationships with students and families.
  • Monitored classroom to verify safe and secure environment.
  • Modeled positive behavior and communication skills for students.
  • Created safe and nurturing learning environment for preschoolers.
  • Guided students to develop social, emotional and physical skills.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
06.2017

Skills

  • Direct Patient Care
  • Time Management
  • Medication Administration
  • Protein Handling
  • Companionship and Emotional Support
  • Behavior Redirection
  • Patient Care
  • Grocery Shopping
  • Progress Documentation
  • Care Plan Assessment
  • Household Chores
  • Meal Planning and Preparation
  • Patient and Caregiver Education
  • Medical Reminders
  • Community Integration
  • First Aid and Safety

Timeline

Caregiver

Help At Home
07.2023 - Current

Teller

First Mid Bank & Trust
03.2023 - 06.2023

Preschool Assistant Teacher

Stepping Stones Daycare
01.2022 - 03.2022

Customer Service Representative

Dovenmule Inc
10.2021 - 07.2022

High School Diploma -

Waukegan High School

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