Rachel Moore
Lafayette,CO
Summary
Experienced and driven Retail Manager. Expert in pet nutrition, pet behavior & health, customer service and management.
Overview
18
18
years of professional experience
Work History
Client Care Specialist
Last Paws
01.2024 - Current
- Built solid and trusting rapport families, fostering trust and communication to meet customers needs.
- Organized client files meticulously, ensuring easy access to important information for efficient problem solving.
- Finalized sales, processed payments and scheduled pickups.
- Answered customer questions via telephone, email and in person.
- Assist clients with decision making to best fit their needs.
- Ensure excellent customer service, interacting via telephone, email, and in-person.
- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests, to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of full range of products and services.
- Show a high level of integrity, ethics, and compassion for the care of the deceased.
Cat Groomer
Flatirons Natural Pet Market & Wash
10.2019 - 01.2024
- Delivered continuous focus and attention to grooming clients, promoting high level of care and oversight.
- Speak to pet owners regarding grooming and decide best plan for each client.
- Keep all grooming tools and grooming area clean and sanitized.
- Cut and style pet hair according to client speciation's to prevent matting and tangling.
- Provide nail trims
- Keep record of each clients behaviors, skin or coat condition, medical conditions & shot records
Store Manager
Flatirons Natural Pet Market & Wash
10.2019 - 01.2024
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assist customers with purchases
- Answer customer questions and help educate them on animal nutrition.
- Train new hire on pet nutrition as well as store products.
- Maintenance a healthy work environment for all employees
- Make sure customers have the best experience while shopping
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Manage inventory control, cash control, and store opening and closing procedures.
- Rotate merchandise and displays to feature new products and promotions.
- Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Owner/Operator
Flying Dandelion Animal Sanctuary
12.2015 - 12.2021
- Consulted with shelter and animal owners to assess needs of possible animal intake and propose optimal solutions.
- Evaluated each animal surrendered to sanctuary.
- Managed day-to-day operations.
- Trained and motivated employees to perform daily farm and animal duties.
- Cleaned and sanitized animal stalls daily.
- Daily feeding and special diet prep
- Coordinated fundraising
- Weekly feed, bedding and medication orders
- Contacted and coordinated vet visits for all animals.
- Kept very detailed records for each animal.
Veterinary Assistant
Nine Lives Cat Clinic
03.2006 - 10.2010
- Administered medications to animals in treatment and documented changes in condition.
- Assisted senior staff with blood analyses and physical assessments.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Educated clients on post-surgical care and nutrition.
- Followed safety protocols for handling animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
- Monitored vital signs and provided nursing care for animals.
- Kept detailed records of animal treatments and medications.
- Observed animals for signs of distress or illness.
- Attended many training seminars to further educate on feline health & behavior
Education
HS Diploma -
Ashland High School Ashland High School
Ashland, OH05.2000
Marketing Management And Research
Ashland County - West Holmes Career Center
Ashland, OH05.2000
Skills
- Time Management
- Staff Management
- Product and Service Sales
- Inventory Management
- Pet nutrition expert
- Advanced feline knowledge and training
- Customer Service
- Work Planning and Prioritization
- Staff Supervision
- Verbal and Written Communication
- Budgeting and Cost Control
- Positive and Friendly
- MS Office Proficiency
- Sales Professional
- Recruiting and Hiring
- Location Marketing
- Customer Response
- Customer Relations
- Lead Management
- Problem-solving abilities
- Interpersonal Communication
- Decision-Making
- Team building
- Organizational Skills
- Multitasking
- Self Motivation
- Adaptability and Flexibility
- Goal Setting
Timeline
Client Care Specialist
Last Paws
01.2024 - Current
Cat Groomer
Flatirons Natural Pet Market & Wash
10.2019 - 01.2024
Store Manager
Flatirons Natural Pet Market & Wash
10.2019 - 01.2024
Owner/Operator
Flying Dandelion Animal Sanctuary
12.2015 - 12.2021
Veterinary Assistant
Nine Lives Cat Clinic
03.2006 - 10.2010
HS Diploma -
Ashland High School Ashland High School
Marketing Management And Research
Ashland County - West Holmes Career Center