Rachel Moore
Sodus,NY
Summary
A highly motivated and customer-focused sales professional with over 7 years of experience in customer service, retail, sales, and merchandising. Demonstrates success in driving product sales, building strong client relationships, and delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Unit Secretary
Newark Wayne Community Hospital
Newark, NY
07.2023 - Current
- Efficiently manage administrative tasks such as maintaining patient records, and coordinating communication between staff members
- Demonstrates high organization skills ensuring accurate and timely documentation of patient information, laboratory orders and results, patient history
- Collaborate with healthcare professionals to facilitate smooth workflow and improve patient care
- Schedule patient transportation for discharge and appointments based on insurance eligibility
- Conduct regular physical inventory to ensure accuracy as well as prevent shrinkage
- Oversees the end-to-end process of office supplies, and online orders, including order placement, fulfillments, and delivery tracking.
Order Fulfillment Associate /Customer Service
Home Depot
Niagara Falls, NY
06.2021 - 09.2022
- Administers prompt and friendly service to retail customers in person, by phone, and by email
- Collaborates with the Receiving Centre when tracking/providing order status, investigating and resolving customer complaints, and pulling stock from shelves to fulfill online orders for curbside pickup
- Handled 50+ calls per shift, documenting interactions within a proprietary CRM system
- Resolved order discrepancies, and customer inquiries promptly
- Supported various onsite departments by processing cash/credit sales and returns
- Coordinated with Headquarters and Pro Desk to resolve commercial customer order issues
- Due to exemplary performance, earned a merit raise and upgraded to new hire training coach
- Coached a team of 3-5 new associates weekly at the front end, guiding them to ensure adherence to company policies and procedures.
Sales Associate
Burlington Department Store
Niagara Falls, NY
09.2018 - 08.2019
- Delivered concierge-type service to customers visiting fitting rooms
- Recommended clothing for customers, restocking and merchandising
- Served as a brand ambassador for 50+ customers per shift across departments
- Provided support during promotional events and sales campaigns, including displaying and distributing promotional materials
- Contributed to developing sales strategies and initiatives to drive store traffic and increase sales volume.
Merchandiser
Bath & Body Works
Niagara Falls, NY
10.2016 - 01.2017
- Key contributor to overall customer satisfaction by maintaining floor stock and a safe shopping environment
- Reinforced customer buying decisions and made product recommendations
- Assisted in the development and execution of seasonal merchandising plans, aligning with company objectives and sales targets
- Provided support for promotional events and product launches, including signage placement and promotional materials distribution
- Contributed to creating visual merchandising guidelines and training materials for store staff.
Field Sales Representative
Alma Warehouse
Lagos, Nigeria
04.2013 - 08.2015
- Effectively managed a P&G SIX leading products portfolio in Nigeria, increasing sales volume and market share within one year
- Built and maintained strong relationships with key retail partners, ensuring optimal product placement and promotional execution
- Conducted product demonstrations and training sessions for store staff, leading more than 10% increase in product knowledge and sales effectiveness
- Analyzed sales data and market trends to identify opportunities for product promotion and upselling, resulting in growth in sales revenue
- Collaborated with the marketing team to develop and implement in-store promotions and displays, enhancing brand visibility and consumer engagement.
Education
Foundations of Project Management -
Coursera
01.2024
Developing Quality Customer Service Skills Certificate -
Alison Online Courses
01.2022
BSC: Public Administration -
Ambrose Alli University, Ekpoma
07.2004
BSC -
Evaluated by World Education Services in 2024: GPA of 3.08
Skills
- Strategic Sales Planning
- Product Demonstrations
- Customer Service & Support
- Records Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Client Account Management
- Client Relationship Building
- Sales Presentations
- Cash Handling
- Goal Setting
- Stock management
- Product positioning
Timeline
Unit Secretary
Newark Wayne Community Hospital
07.2023 - Current
Order Fulfillment Associate /Customer Service
Home Depot
06.2021 - 09.2022
Sales Associate
Burlington Department Store
09.2018 - 08.2019
Merchandiser
Bath & Body Works
10.2016 - 01.2017
Field Sales Representative
Alma Warehouse
04.2013 - 08.2015
Foundations of Project Management -
Coursera
Developing Quality Customer Service Skills Certificate -
Alison Online Courses
BSC: Public Administration -
Ambrose Alli University, Ekpoma
BSC -
Evaluated by World Education Services in 2024: GPA of 3.08
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