Rachel Moore
Burnsville,MN
Summary
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
3
3
years of professional experience
Work History
Clinic Patient Access Representative
Allina Health
03.2023 - Current
- Facilitated patient registration and insurance verification processes to enhance access to healthcare services.
- Managed patient scheduling using electronic health record systems to optimize appointment availability.
- Assisted patients with inquiries regarding benefits and coverage, ensuring accurate information dissemination.
- Collaborated with clinical staff to streamline check-in procedures, improving overall patient flow.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Call Center Representative
Allina Health
03.2023 - 11.2024
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Collections Representative
Viking Client Services Inc
10.2022 - 02.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Handled numerous outbound and inbound calls daily with goal of collecting owed debt.
Education
Nursing Assistant/ -
Home Health Aide Anoka Technical College
Anoka, MN2012
N. -
Minnesota
2012
Holistic Healing Course -
Anoka Ramsey Community College
Coon Rapids, MN2012
High School Diploma -
Cambridge High School
2010
Skills
- Cultural Awareness
- Documentation
- Call Volume and Quality Metrics
- Customer Account Updates
- Resolving Issues
- Appointment Scheduling
- Administrative and Office Support
- Providing Customer Support
- HIPAA compliance
- Insurance verification
- Customer service
- Patient registration
Timeline
Clinic Patient Access Representative
Allina Health
03.2023 - Current
Call Center Representative
Allina Health
03.2023 - 11.2024
Collections Representative
Viking Client Services Inc
10.2022 - 02.2023
N. -
Minnesota
Holistic Healing Course -
Anoka Ramsey Community College
High School Diploma -
Cambridge High School
Nursing Assistant/ -
Home Health Aide Anoka Technical College