Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Rachel Moran

Dayton,OH

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pet Paradise Resort
09.2020 - 05.2024
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Maintained clean and orderly play yards, kennels and cages.
  • Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
  • Assisted in training new staff members on company protocols and best practices related to the ticket selling process.

Shift Lead

Company 7 BBQ
06.2019 - 07.2020
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Upheld food safety standards at all times.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.

Lead Cleaner

Spring Cleaning
11.2018 - 07.2020
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.

Crew Leader

Marions Piazza Inc.
10.2017 - 06.2019
  • Handled customer complaints and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers warmly and responded to requests for information.
  • Answered phone calls to assist customers with questions and food orders.
  • Counted product stock to maintain inventory records.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Cleaned work areas, equipment and utensils.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.

Education

Biotechnology

Sinclair Community College
Dayton, OH

Skills

  • Work task assignments
  • Crew management
  • Onboarding and training
  • Crew scheduling
  • Customer service
  • Reliable
  • Dependable
  • Supervision & Leadership
  • Pet Care Management
  • Product and service knowledge
  • Team motivation

Additional Information

I did four years in JNROTC. It gave me many great attributes to use in the real world. Some being great time management, honoring a uniform and wearing it correctly, over hundreds of community service hours, leadership skills, respecting others, and many other great real world experience.

Certification

Supervisor Training (3 Months)

Assistant Manager Training (3 Months)

Timeline

Assistant Manager

Pet Paradise Resort
09.2020 - 05.2024

Shift Lead

Company 7 BBQ
06.2019 - 07.2020

Lead Cleaner

Spring Cleaning
11.2018 - 07.2020

Crew Leader

Marions Piazza Inc.
10.2017 - 06.2019

Biotechnology

Sinclair Community College

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Rachel Moran