Rachel Mordecai
Clanton,AL
Summary
Detail-oriented administrative assistant with over 6 years of experience in managing sensitive data, filing, billing, invoicing, processing time cards, and maintaining extensive inventory databases. Proven ability to collaborate effectively with children, teachers, staff, and administrators in both educational and office settings for more than 7 years. Strong background in customer interactions and financial management ensures seamless operations and exceptional service delivery. Committed to leveraging organizational skills and attention to detail to enhance team efficiency and support organizational goals.
Overview
19
19
years of professional experience
Work History
Executive Assistant
King and Country HVAC
05.2023 - Current
- Manage CEO’s schedule and calendar, coordinating 30+ weekly meetings and ensuring seamless logistics.
- Handle and prioritize 100+ daily communications (emails, calls, correspondence), reducing CEO response time by 35%.
- Create and process invoices and billing statements with 99% accuracy, improving payment turnaround.
- Designed marketing materials that contributed to a 10% increase in client inquiries.
- Oversee banking and bookkeeping, reconciling accounts worth $500K+ annually.
- Implement office systems to streamline operations, saving the team 10+ hours per week
Receptionist/Health Plan Liasion
Classical Academy Middle School
06.2018 - 02.2019
- Served as first point of contact for 400+ students, staff, and parents daily, providing accurate information and support.
- Maintained student records and databases, ensuring 100% compliance during audits.
- Processed financial transactions and deposits using Microsoft Access, reconciling $20K+ monthly.
- Created spreadsheets to track purchases and managed audit files with zero discrepancies.
- Produced weekly newsletters distributed to 200+ families and staff, enhancing school communication.
- Coordinated student health plans and medication distribution for 50+ students.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Staff Secretary
Milpitas Unified School District, Student Nutrition
08.2016 - 03.2017
- Processed and reconciled hundreds of invoices monthly across 16 school sites.
- Coordinated with vendors to resolve discrepancies, reducing delayed deliveries by 20%.
- Entered and tracked daily inventory, ensuring 100% accuracy for school nutrition compliance.
- Assisted parents and students in resolving overdrawn lunch accounts, improving collections by 15%
Administrative Assistant
Atlas Construction Supply
06.2013 - 04.2016
- Created project invoices and monthly billing statements for 50+ active clients, ensuring accuracy.
- Managed Excel databases and quality control for construction equipment, improving reporting efficiency by 25%.
- Drafted proposals and supported project documentation, increasing client retention through accuracy and professionalism.
Switchboard Operator/Administrative Aide
Cuyamaca College
02.2013 - 06.2013
- Answered and routed 100+ calls per day across multiple departments.
- Assisted the VP of Administrative Services with office projects, contributing to improved administrative workflows.
Customer Service Agent
Provide Commerce
11.2012 - 12.2012
- Delivered one-call resolution for 50+ customers per shift, ensuring high satisfaction during peak holiday season.
- Processed refunds, returns, and exchanges while maintaining a 95% customer satisfaction rate.
Activity Leader
Say San Diego
11.2008 - 09.2012
- Led groups of 20+ children daily in educational and physical activities, ensuring curriculum compliance.
- Developed lesson plans and progress reports, supporting measurable student growth.
- Trained in supervisory responsibilities, assisting site supervisor in staff coordination.
Resource Specialist Aide
San Diego Unified School District
10.2006 - 09.2008
- Supported 10+ students with Individualized Education Plans (IEPs), ensuring measurable academic progress.
- Facilitated communication between parents, teachers, and administrators to meet compliance standards.
- Assisted with student assessments and follow-up planning, improving student success rates.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06.2004
Some College (No Degree) - Business Office Technology
Cuyamaca College
El Cajon, CASkills
- Proficient in Microsoft Office Suite
- Accurate typing ability of 70 WPM
- Document handling
- Invoice processing
- Strong problem solver
- Office administration
- Proper phone etiquette
- Articulate and well-spoken
- Meticulous attention to detail
- Information confidentiality
- Administrative support
- Certified in 10-key
Timeline
Executive Assistant
King and Country HVAC
05.2023 - Current
Receptionist/Health Plan Liasion
Classical Academy Middle School
06.2018 - 02.2019
Staff Secretary
Milpitas Unified School District, Student Nutrition
08.2016 - 03.2017
Administrative Assistant
Atlas Construction Supply
06.2013 - 04.2016
Switchboard Operator/Administrative Aide
Cuyamaca College
02.2013 - 06.2013
Customer Service Agent
Provide Commerce
11.2012 - 12.2012
Activity Leader
Say San Diego
11.2008 - 09.2012
Resource Specialist Aide
San Diego Unified School District
10.2006 - 09.2008
High School Diploma -
Monte Vista High School
Some College (No Degree) - Business Office Technology
Cuyamaca College