Rachel Morehouse
Huntsville,AL
Summary
Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Big A Convenience Stores LLC.
03.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Applied security, safety and loss prevention strategies during shifts.
Assistant to the Owner
All About You Painting
09.2019 - 02.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created expense reports, budgets and filing systems for management team.
Administrative Assistant
Paul Potts
04.2016 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Manager
Modern Midways
02.2014 - 05.2016
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Associate of Arts - Psychology
Post University
Waterbury, CTAssociate of Science - Business Administration And Management
Post University
Waterbury, CT12.2025
Skills
- Safety Awareness
- Business Administration
- Business Development
- Cash Handling Expertise
- Staff Management
- Conflict Resolution Techniques
- Production Efficiency
- Money Transfers
- Team Member Motivation
- Store Opening and Closing
- Suggestive Selling
- Continuous Improvements
Timeline
Shift Supervisor
Big A Convenience Stores LLC.
03.2021 - Current
Assistant to the Owner
All About You Painting
09.2019 - 02.2021
Administrative Assistant
Paul Potts
04.2016 - 02.2018
Manager
Modern Midways
02.2014 - 05.2016
Associate of Arts - Psychology
Post University
Associate of Science - Business Administration And Management
Post University
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