Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Morgan

Dandridge,TN

Summary

Dynamic professional with a proven track record in care management and customer consulting, demonstrated at Check Into Cash and other notable employers. Excels in creating nurturing environments and enhancing customer experiences. Skilled in security control and group leadership, adept at fostering positive relationships and achieving results.

Overview

10
10
years of professional experience

Work History

Child Care Provider

Self Employed Web
Dandridge , TN
10.2019 - Current
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Observed children's behavior and development, communicate information with parents.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Read books aloud to small groups or individual children.
  • Assisted with feeding infants and toddlers during meal times.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Helped develop motor skills through active playtime activities like running, jumping.

Pawn Broker

Peddlers Pawn
Newport, TN
09.2016 - 05.2019
  • Maintained accurate records of all transactions and inventory.
  • Verified authenticity and value of items brought in for pawning or selling.
  • Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
  • Processed loan applications and determined appropriate loan amounts based on customer's financial information.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
  • Negotiated loan repayment plans with customers when necessary.
  • Ensured the store was kept clean, neat and organized at all times.
  • Monitored security cameras for suspicious activity throughout the store.
  • Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
  • Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
  • Created displays to promote new products or services offered by the store.

CSR

Check Into Cash
Jefferson City, TN
04.2016 - 09.2016
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Performed account maintenance activities such as updating client information in databases.

Housekeeper

ProVision
Knoxville , TN
09.2014 - 02.2016
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Followed safety procedures when handling hazardous materials.

Education

High School Diploma -

Jefferson County High
Dandridge, TN
05-2014

Skills

  • Care management
  • Classroom recordkeeping
  • Security control
  • Housekeeping
  • Childcare
  • Group leadership
  • Call center experience
  • Account updating
  • Customer consulting
  • Script adherence
  • Prioritization
  • Adaptive team player
  • Recordkeeping strengths

Timeline

Child Care Provider

Self Employed Web
10.2019 - Current

Pawn Broker

Peddlers Pawn
09.2016 - 05.2019

CSR

Check Into Cash
04.2016 - 09.2016

Housekeeper

ProVision
09.2014 - 02.2016

High School Diploma -

Jefferson County High

Similar Profiles

CREATE PROFILE
Rachel Morgan