Rachel Moriel
Shoreline,WA
Summary
Dynamic customer service professional with extensive experience at Safeway, excelling in employee supervision and performance improvements. Proven track record in training and mentoring teams, optimizing workflows, and enhancing customer satisfaction. Skilled in operations management and problem-solving, consistently driving sales growth and fostering a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Customer Service/Backup Front End Manager
Safeway
10.2025 - Current
- Oversaw daily operations to ensure adherence to company standards and policies.
- Processed customer refunds, exchanges, and customer complaints.
- Trained and mentored team members on customer service best practices.
- Implemented process improvements that enhanced workflow efficiency in store operations.
- Collaborated with cross-functional teams to enhance overall store performance.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Starbucks Department Manager
Safeway
03.2022 - 06.2025
- Trained and certified other Starbucks Department Managers/Barista’s from different stores and districts
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Trained and mentored team members on best practices for customer service and product handling.
- Implemented inventory management procedures to enhance stock accuracy and reduce discrepancies.
- Developed employee schedules to align with business needs while maximizing labor efficiency.
- Monitored store performance indicators, identifying areas for improvement in sales and customer satisfaction.
- Collaborated with cross-functional teams to execute promotional events, driving engagement and sales growth.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Produce Clerk
Safeway
04.2020 - 03.2021
- Worked in Fresh Cut department and produced a large scale of freshly cut fruits and vegetables, platters, parfaits, etc.
- Assisted customers in selecting fresh produce, enhancing overall shopping experience.
- Would assist in other departments as a back up cashier and drive up and go for pick up orders for online shoppers.
- Maintained cleanliness and organization of produce displays, ensuring visually appealing presentation.
- Monitored inventory levels and rotated stock to minimize waste and ensure freshness.
- Collaborated with team members to restock shelves efficiently during peak hours.
- Implemented efficient stocking procedures that improved workflow during busy periods.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Maintained cleanliness of produce area, ensuring welcoming environment for customers.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
Barista
Starbucks
12.2010 - 10.2018
Customer Service Representative
Pizza Hut
01.2008 - 07.2011
- Assisted customers with menu selections, enhancing dining experience and satisfaction.
- Processed orders accurately using point-of-sale systems, ensuring efficient service delivery.
- Resolved customer complaints promptly, contributing to overall service improvement.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Educated customers on promotions and specials, driving sales initiatives effectively.
- Handled cash transactions efficiently, minimizing discrepancies and ensuring accuracy.
- Trained new staff on operational procedures and customer service standards for consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Beauty Advisor
Sephora
05.2009 - 07.2010
- Assisted customers in selecting products tailored to their individual beauty needs.
- Maintained up-to-date knowledge of skincare and makeup trends to provide informed recommendations.
- Demonstrated product application techniques to enhance customer experience and satisfaction.
- Managed inventory levels, ensuring availability of popular items for customer purchases.
- Collaborated with team members to create visually appealing displays that attract customers.
- Participated in training sessions to improve product knowledge and sales techniques.
- Supported promotional events by engaging customers and driving sales through effective communication skills.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Education
GED -
Mount Si High School
Snoqualmie, WASkills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
- Administrative skills
- Operations management
- Workflow optimization
- Sales planning
- Training and mentoring
- Team building
- Staff management
- Strategic planning
- Schedule management
- Shrinkage control
- Opening and closing procedures
- Problem-solving skills
Timeline
Customer Service/Backup Front End Manager
Safeway
10.2025 - Current
Starbucks Department Manager
Safeway
03.2022 - 06.2025
Produce Clerk
Safeway
04.2020 - 03.2021
Barista
Starbucks
12.2010 - 10.2018
Beauty Advisor
Sephora
05.2009 - 07.2010
Customer Service Representative
Pizza Hut
01.2008 - 07.2011
GED -
Mount Si High School