Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rachel Morris

Washington Court House

Summary

Adept at multitasking and workflow optimization, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Production Associate

YUSA
08.2024 - 12.2024
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Resolved issues quickly to maintain productivity goals.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected products and machines to maintain quality and efficiency.

Owner

Eager Minds Childcare LLC
08.2020 - 07.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Production Associate

YUSA
06.2019 - 08.2020
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Maintained organized work area by cleaning and removing hazards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Prepared reports and technical documentation of day-to-day production processes.

Production Associate

Walmart Distribution
05.2017 - 06.2019
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Inspected products and machines to maintain quality and efficiency.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.

Forklift Operator

DB Schenker
01.2015 - 05.2017
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Communicated with floor managers to determine merchandise placement.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
  • Increased operational flexibility by obtaining certifications for various types of forklifts.
  • Streamlined order processing, organizing goods for easy access and quick dispatch.
  • Maintained clean and safe work environment, contributing to reduction in workplace accidents.
  • Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
  • Facilitated collaborative work environment, readily assisting colleagues in heavy lifting tasks.
  • Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
  • Reduced product damage by adhering to strict handling and lifting protocols.
  • Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
  • Increased storage efficiency with strategic pallet stacking and goods placement.
  • Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
  • Enhanced operational efficiency, regularly updating skills through company-provided training sessions.
  • Assessed equipment for damage, wear, battery life, and fluid levels.

Administrative Business Manager

Pearl Vision
06.2010 - 01.2015
  • Handled sensitive information with utmost discretion, maintaining confidentiality while managing personnel files and records.
  • Streamlined office processes by implementing efficient administrative procedures and reducing redundancies.
  • Negotiated contracts with vendors to secure best value deals for office supplies and services, saving company expenses.
  • Maintained accurate financial records through diligent bookkeeping practices, contributing to overall fiscal responsibility within the department.
  • Improved workplace efficiency by developing an organized filing system for easy retrieval of important documents and information.
  • Developed and maintained project schedules for timely completion of deliverables, ensuring smooth workflow within the department.
  • Provided exceptional customer service by promptly addressing inquiries from clients and resolving issues professionally.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Issue and post bills, receipts and invoices, assisting clients with any invoicing questions
  • Process client bills using the company's billing software and reconciled billings, created invoices and reviewed calculations on billing statements
  • Processed incoming payments from clients and insurance companies, verifying authenticity to accurately balance accounts
  • Managed late billing collection and questioned claims
  • Forwarded invoices and account updates to clients and managed client data to maintain accurate account records and outstanding balances

Education

BBA - Business Administration

American InterContinental University
Schaumburg, IL
07-2011

Associate of Arts - Business Administration

American InterContinental University
Schaumburg, IL
05-2010

Skills

  • Efficient multitasking
  • Production support
  • Computer skills
  • Quality assurance
  • Product inspection
  • Quality control
  • Machine operation
  • Materials handling
  • Workflow optimization
  • Operations support
  • Records administration
  • Documentation

Certification

  • Medical Billing, Allied Business Schools, Inc., 2012, August
  • Medical Billing Technology, Allied Business Schools. Inc., 2012, November
  • Medical Terminology for Billing, Allied Business Schools, Inc., 2011, December

Timeline

Production Associate

YUSA
08.2024 - 12.2024

Owner

Eager Minds Childcare LLC
08.2020 - 07.2024

Production Associate

YUSA
06.2019 - 08.2020

Production Associate

Walmart Distribution
05.2017 - 06.2019

Forklift Operator

DB Schenker
01.2015 - 05.2017

Administrative Business Manager

Pearl Vision
06.2010 - 01.2015

BBA - Business Administration

American InterContinental University

Associate of Arts - Business Administration

American InterContinental University

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Rachel Morris