Rachel Mose
Ormond Beach,FL
Summary
Personable and dedicated Office Manager and Customer Service Representative with experience in the HVAC industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Tom’s Tropic Air, Inc.
Holly Hill, FL
09.2018 - Current
- Generated weekly payroll using Quickbooks, sales reconciliation, accounts receivable, accounts payable, and applying for mechanical permits with neighboring cities/counties.
- Maintaining a filing system for records, correspondence and other documents.
- Daily invoicing, preparing job quotations, answering phones, scheduling and dispatching air conditioning service and installation.
- Accepted shipments, ordered equipment and parts from multiple vendors, and delivered parts/equipment to job sites.
- Acquired general liability, property, worker’s compensation, and auto insurance policies and complete the yearly audits that coincide with each.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained constant contact with company accountant and gather monthly reports for financials.
Dental Assistant Supervisor & Expanded Functions Dental Assistant
Florida Department of Health
Daytona Beach, FL
06.2013 - 09.2018
- Supervised 15+ dental assistants in three different office locations.
- Completed employee scheduling, entered payroll, ordered dental materials and supplies from multiple vendors, hiring and termination of employees.
- As an expanded functions Dental Assistant, I assisted numerous Dentists in surgical and nonsurgical extractions, fillings, and pulpotomies
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
Assistant Store Manager
ABC Fine Wine & Spirits
Holly Hill, FL
04.2008 - 03.2013
- I managed the paperwork associated with opening and closing shifts, including monetary accountability
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- I set up interviews, scheduled a staff of fifteen employees, imput payroll, received deliveries from distributors, and ordered product
- Competitive in meeting sales quotas every month by selling “proprietary” products that are exclusive to ABC
- Hosted quarterly wine tasting events, which include restaurant sponsors, sampling over 100 different products of gourmet foods and beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a professional manner, escalating issues when necessary.
- Answered questions from callers and in-store guests to offer information and promote products.
- Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
Education
Bachelor’s Degree in Supervision & Management -
Daytona State
12.2023
Associates of Arts degree -
Daytona State College
01.2013
Vocational Certificate -
Daytona State College
01.2012
Skills
- Administrative Support
- Customer Service
- Operations Management
- Office Management
- Billing
- Organizational Skills
- Scheduling
- Mail Handling
- Account Reconciliation
Certification
- Expanded Functions Dental Assistant Vocational Certificate, 2012
References
References available upon request.
Timeline
Office Manager
Tom’s Tropic Air, Inc.
09.2018 - Current
Dental Assistant Supervisor & Expanded Functions Dental Assistant
Florida Department of Health
06.2013 - 09.2018
Assistant Store Manager
ABC Fine Wine & Spirits
04.2008 - 03.2013
Bachelor’s Degree in Supervision & Management -
Daytona State
Associates of Arts degree -
Daytona State College
Vocational Certificate -
Daytona State College
- Expanded Functions Dental Assistant Vocational Certificate, 2012
Similar Profiles
Nikiforos Nick PantelarasNikiforos Nick Pantelaras
Pilot at Tropic Air ChartersPilot at Tropic Air Charters
Julio MezaJulio Meza
HVAC Technician / Control Technician at Tropic Mechanical / Mechanical Air ConceptsHVAC Technician / Control Technician at Tropic Mechanical / Mechanical Air Concepts
Daui LeeDaui Lee
Service Manager at Tom’s beerService Manager at Tom’s beer