Rachel Moses
Huntsburg
Summary
Proven Lead Housekeeper with a track record of enhancing guest satisfaction and team efficiency at Holiday Inn Express Hotel Suites. Skilled in cross-training staff and strategic supply management, demonstrating exceptional teamwork and deep cleaning expertise. Achieved significant improvements in service delivery standards, fostering a positive and sanitary environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeper
Concord Village Skilled Nursing and Rehabilitation
09.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Lead House Keeper
Holiday Inn Express Hotel Suites
02.2017 - 08.2019
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
Lead Housekeeper
Laurentia Bed and Breakfast
06.2012 - 06.2015
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
- Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
Education
No Degree - Nursing
Kent State University
Burton, OHAssociate of Science - Nursing
Ross Medical Education Center
Niles, OH04-2026
Skills
- Teamwork
- Health and safety
- Housekeeping
- Task delegation
- Customer service
- Scheduling
- Bathroom cleaning
- Supply ordering
- Basic repair skills
- Residential cleaning
- Hospitality background
- Excellent oral and written communication
- Deep cleaning expertise
- Room inspection
- Folding clean laundry
- Deep sanitization
Certification
- Occupational Safety and Health Administration (OSHA) 10-Hour General Industry Training - OSHA Training Institute Education Centers.
- CPR Certification
Timeline
Housekeeper
Concord Village Skilled Nursing and Rehabilitation
09.2024 - Current
Lead House Keeper
Holiday Inn Express Hotel Suites
02.2017 - 08.2019
Lead Housekeeper
Laurentia Bed and Breakfast
06.2012 - 06.2015
- Occupational Safety and Health Administration (OSHA) 10-Hour General Industry Training - OSHA Training Institute Education Centers.
- CPR Certification
No Degree - Nursing
Kent State University
Associate of Science - Nursing
Ross Medical Education Center
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