Rachel Mott

· Perform daily functions of running the self-storage facility in accordance with company standards.

· Promotes rentals of storage units by competently handling telephone and in-person inquiries and providing information to customers.

· Effectively utilize computer software to log all transactions and tenant data.

· Complete a daily walk thru inspections, checking locks and cleaning units, as needed.

· Resolve any customer issues effectively and in a timely manner.

· Contacted tenants for issues such as past due accounts, auction notification, concerns with units etc.

• Maximized team knowledge and productivity by effectively training, monitoring, and directing new management employees for the region.

• Selected and on boarded staff for store location and assisted senior management with the hiring needs.

• Created and maintained staff schedules for a team of 22.

• Exceeded sales targets by 25% within the first year.

• Expense Control-Accountable for all registers funds, safe funds, assigned to cashiers, guest service and food service.

• Visual Merchandising-Ensuring proper placement and visibility of featured products to maximize sell through, also including building displays, rotating product, cleaning, and re-stocking shelves.

• Employee Succession Planning-Training/Reviews/ Coaching/Counseling/Disciplinary Action associated with all front-end employees.

• Project Planning-Effective planning and delegation executing projects meeting all time expectations.