RACHEL MUCERINO
Profile
SYRACUSE,NY
Summary
Highly trusted Administrator who is successful at motivating teams and streamlining operations. Mastery of analytical problem solving and persuasive communication with a talent for thinking outside the box for creative solutions. Facilitator of efficiency and productivity with an affinity for highly collaborative, energetic, and creative environments.
Overview
24
24
years of professional experience
Work History
Escalation Lead
Public Partnerships, LLC - Remote Work
Boston, MA
10.2021 - Current
- Deliver a superior client experience by addressing concerns with empathy and swift problem solving, navigating the intricacies and nuances of complex situations effectively.
- Recorded actions taken, issues resolved and escalation information to effectively manage application.
- Cross-trained and provided backup support for organizational leadership.
Covid - 19 Case Investigator
Public Partnerships, LLC - Remote Work
Boston, MA
09.2020 - 06.2022
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
Administrative Specialist
Toomey Residential
Syracuse, NY
08.2019 - 07.2022
- Created and updated records and files to maintain document compliance.
- Prepared project documents, reports and brochures.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Digital Marketing Coordinator
Freelance
New York City
04.2014 - 05.2019
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Created and deployed social media content, engaged with target audiences.
- Co-copywriter and co-editor of all e-commerce copy and product descriptions.
- Managed and edited contributing writer content.
- Organized social media contests.
- Clients included AT&T, Sony Entertainment Network, Adidas, Timberland, PepsiCo. (Various brands), Maker’s Mark, Dewar’s, Bacardi, Anheuser-Busch, Levi’s, and Harley Davidson for exclusive branded content.
Executive Assistant
Marvin Freeman
Englewood, NJ
04.2001 - 03.2014
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Executed banking and bookkeeping tasks.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning.
Skills
Customer ServiceMicrosoft OfficeCommunication SkillsData EntryComplaint ResolutionCRMData IntegrityLegal complianceSocial Media campaignsDigital Marketing
Content Strategy
Creative writing
Industry/Culture Trends
Time Management
Ability to Multitask
Problem Solving
Timeline
Escalation Lead
Public Partnerships, LLC - Remote Work
10.2021 - Current
Covid - 19 Case Investigator
Public Partnerships, LLC - Remote Work
09.2020 - 06.2022
Administrative Specialist
Toomey Residential
08.2019 - 07.2022
Digital Marketing Coordinator
Freelance
04.2014 - 05.2019
Executive Assistant
Marvin Freeman
04.2001 - 03.2014