Rachel Muhlethaler
South Hutchinson,KS
Summary
Proven forklift operator with a strong track record at American Packaging Corporation, showcasing exceptional safety awareness and teamwork. Expert in warehouse operations, adept at enhancing efficiency and productivity. Demonstrated ability to improve inventory management by 30%, leveraging forklift operator certification and collaboration skills for superior results.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
17
17
years of professional experience
Work History
Forklift Operator
American Packaging Corporation
03.2017 - 08.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Merchandiser
Dr. Pepper Snapple Group
02.2016 - 03.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Server
Buffalo Wild Wings
08.2015 - 02.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Production Worker
Tyson Foods
04.2012 - 11.2015
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Cashier/Line Cook
Arby's
01.2011 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
Server
Sirloin Stockade
02.2010 - 10.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Team Member
Gambino's Pizza
01.2008 - 01.2010
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Goodland High
1209 Cherry Ave, Goodland, KS 6773506-2010
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Warehouse operations
- Safety awareness
- Teamwork and collaboration
- Punctual and reliable
Timeline
Forklift Operator
American Packaging Corporation
03.2017 - 08.2024
Merchandiser
Dr. Pepper Snapple Group
02.2016 - 03.2017
Server
Buffalo Wild Wings
08.2015 - 02.2016
Production Worker
Tyson Foods
04.2012 - 11.2015
Cashier/Line Cook
Arby's
01.2011 - 03.2012
Server
Sirloin Stockade
02.2010 - 10.2011
Team Member
Gambino's Pizza
01.2008 - 01.2010
High School Diploma -
Goodland High
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