Rachel Mullen
Georgetown,Oh
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Bon Secours Mercy Orthopedics And Sports Medicine
12.2023 - 02.2024
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Contributed to positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Reduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.
Medical and Administrative Assistant
Care First Urgent Care
07.2023 - 09.2023
- Provided appropriate paperwork to patients for intake
- Ran patient's insurance and secured any copay and credit cards on file
- Processed and secured payments for self-pay patients
- Roomed, assessed, and took vitals of patients
- Entered patient's vitals and medical information into Experity system
- Assisted Nurse Practitioner with procedures
- Cleaned and stocked patient rooms for next patient
- Ran labs ordered by Nurse Practitioner
- Cleaned and stocked Lab with necessary supplies
- Conducted Telemed for patients
- Answered phone calls and called patients for lab results
- Preformed blood drawls under supervision of Nurse Practitioner
HHA (Home Health Aide)
Angel's Above and Beyond
06.2017 - 05.2021
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Managed accurate medical records for approximately 4 patients, maintaining confidentiality while providing essential information for healthcare providers.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Completed entries in logbooks, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Developed rapport to create safe and trusting environment for care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Education
Some College (No Degree) - Human Services
University of Cincinnati
Cincinnati, OHHuman Services - Criminal Justice
Post University
Online08.2022
Criminal Justice -
ITT
Online06.2011
GED, Criminal Justice Program, Medical Assisting Training, Medical Terminology, Human Biology -
Southern State
Fincastle, Ohio05.2007
Skills
- Experienced STNA for 7 years
- Certified CPR, First Aide and AED
- Speak some Spanish and ASL
- Well-organized and efficient
- Skilled with computer systems and software
- Quickly learn procedures and methods
- Multi-Line Phone Systems
- Correspondence Management
- File Maintenance
- Interdepartmental Collaboration
- Patient care and confidentiality
- Medical Records Management
Certification
Current Medical Administrative Assistant student through the NHA, as well as a Human Services Major at the University of Cincinnati. Certified Phlebotomy Technician through the NHA.
Languages
Spanish
Limited Working
ASL
Professional Working
Timeline
Medical Administrative Assistant
Bon Secours Mercy Orthopedics And Sports Medicine
12.2023 - 02.2024
Medical and Administrative Assistant
Care First Urgent Care
07.2023 - 09.2023
HHA (Home Health Aide)
Angel's Above and Beyond
06.2017 - 05.2021
Some College (No Degree) - Human Services
University of Cincinnati
Human Services - Criminal Justice
Post University
Criminal Justice -
ITT
GED, Criminal Justice Program, Medical Assisting Training, Medical Terminology, Human Biology -
Southern State
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