Rachel Muniz
Wauwatosa,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Calm under pressure with success in working within collaborative and self-motivated environments. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation.
Overview
16
16
years of professional experience
Work History
Head Cake Decorator
Simma's Bakery
817 N 68th St, Wauwatosa, Wi. 53213
04.2014 - Current
- Developed seasonal promotional offerings to boost sales during traditionally slow periods.
- Decorated custom wedding and conventional cakes using colorful icings and piping techniques.
- Cleaned and maintained kitchen equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
- Production manager for a time where my duties included:
- Managed material inventory and ordered new materials when needed.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Streamlined the cake ordering process, improving communication between sales staff and decorators for accurate order fulfillment.
- Improved safety procedures to create safe working conditions for workers.
- Suggested innovative marketing campaigns that boosted brand awareness.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cake/ Head Wedding Cake Decorator
O&H Danish Bakery
4006 Durand Ave, Racine, WI. 53405
08.2009 - 04.2014
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared frostings and other toppings for cakes and pastries.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Participated in local industry events, showcasing the bakery''s creations and building brand awareness within the community.
- Packaged and priced each product according to company pricing procedures.
- Trained new employees on bakery methods and procedures.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed food safety standards when handling ingredients.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Scheduled appointments with potential clients to discuss wedding cake plans.
- Maintained up-to-date knowledge of current trends in the wedding industry, incorporating fresh ideas accordingly.
- Worked bridal expos and other promotional events to showcase company offerings and attract new clientele.
- Ensured seamless communication between all parties involved in the wedding planning process, resulting in well-organized events.
- Assisted couples in navigating decisions by offering guidance based on industry expertise and experience.
Sales Associate
Claire's Accessories
835 N Michigan Ave #5015, Chicago, IL 60611
01.2008 - 04.2009
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Applied Science - Baking And Pastry Arts
Le Cordon Bleu College of Culinary Art Chicago, IL
N/A12.2009
High School Diploma -
J.I. Case High School
7345 Washington Ave. Racine, WI. 5340606.2007
Skills
- Icing techniques
- Quality Control
- 3D Cake Design
- Training and mentoring
- Design Techniques
- Adaptive and creative
- Active Learning
- Kitchen Safety
- Color Mixing Expertise
- Opening and closing duties
- Order Taking
Timeline
Head Cake Decorator
Simma's Bakery
04.2014 - Current
Cake/ Head Wedding Cake Decorator
O&H Danish Bakery
08.2009 - 04.2014
Sales Associate
Claire's Accessories
01.2008 - 04.2009
Associate of Applied Science - Baking And Pastry Arts
Le Cordon Bleu College of Culinary Art Chicago, IL
High School Diploma -
J.I. Case High School