Rachel Munoz
Houston,TX
Summary
College student, and an enthusiastic and adaptable professional with a strong commitment to learning new skills.
Known for providing exceptional customer service, effectively addressing customer needs, and delivering positive experiences.
More than open to learning brand new skills and succeeding on anything that comes my way.
Overview
8
8
years of professional experience
Work History
Lead Teacher
Learning Care Group
Spring, TX
09.2024 - Current
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Crew Team Member
Chick-fil-A
Houston, TX
07.2017 - 09.2019
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and provided friendly customer service.
Education
Psychology
Lone Star College
Houston, TXSkills
1 Communication Skills: Ability to clearly convey information and listen to customer needs
2 Problem-Solving: Efficiently identifying issues and finding effective solutions
3 Patience: Remaining calm and patient when dealing with difficult customers
4 Empathy: Understanding and sharing the feelings of the customer to provide better service
5 Product Knowledge: Thorough understanding of the products or services offered
6 Time Management: Managing time effectively to handle multiple tasks and customers
7 Adaptability: Adjusting to different situations and customer needs
8 Attention to Detail: Ensuring accuracy in information and services provided
9 Positive Attitude: Maintaining a friendly and positive demeanor
10 Teamwork: Working well with colleagues to provide excellent customer service
Timeline
Lead Teacher
Learning Care Group
09.2024 - Current
Crew Team Member
Chick-fil-A
07.2017 - 09.2019
Psychology
Lone Star College
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