Rachel Munoz

• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Utilized data visualization tools to effectively communicate business insights.
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
• Was part of the development and implementation of Workday.
• Post implementation, I write and develop reports out of workday to train and share with stakeholders.
• Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
• Build a better intern program - more than doubling available requisitions and intern participation. 2024 had 22 interns, 2025 has 51.
• Developed communications for better partnerships between intern program managers, hiring leaders, executive leadership and various other stakeholders.
• System administrator for our on demand hiring platform ,Hirevue. I provision user accounts, set up on demand templates and troubleshoot technical issues.

• A short term contract appointment
• Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
• Helped over 10,000 applicants successfully navigate the hiring process from offer signed to completion since my hiring in 2022
• Improved and streamlined processes with up to date tracking spreadsheets that enabled me to give quick updates
• Single handedly supported a team of 13 recruiters and their areas in the second largest and busiest region in the United States .
• Sourced a variety of quality candidates for harder to fill requisitions.
• Created custom, information filled templates that went out to explain a variety of processes and give them the information should issues arise.
• Submitted support desk tickets and worked with internal teams to help solve those tickets.
• Created a process to streamline and centralize onboarding and saw through to its training and implementation. This created a better onboarding experience not only for the candidates, but for the recruiters and managers, and company as a whole.

• A short term contract appointment
• Reached out to qualified referral candidates to obtain applications.
• Coordinated incoming job requisitions and applications.
• Worked with recruiting teams and human resources representatives to accomplish hiring objectives..
• Participated in requirements meetings to understand business needs.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Forecasted marketing trends based on previous data to adjust recruitment campaigns and maximize recruitment budgets.

A short-term / part-time contract that is set to expire at the end of the year.

• Participated in requirements meetings to understand business needs.
• Developed required policies and procedures that reflected actual goals, tasks and workflows
• Analyzed current processes and implemented process improvement objectives.
• Created a better excel file for their budget analysis drill downs using excel, pivot tables and other features to streamline budget discussions and highlight each areas for reporting needs.
• Utilized project planning tools (Monday) to create and plan out 3 corporate events.
• Coordinated with participating vendors during event planning.
• developed post-event reports to determine effectiveness of each event.
• Created financial spreadsheets that utilized advanced excel skills - pivot tables and variety of formulas to highlight expense reports according to each area Vice President. These spreadsheets were updated and sent out bi-weekly.
• Trained others for a seamless transition at the end of my contract.

• Analyzed current labor market trends, compiled the data from our labor market tools into spreadsheets for presentations to Team Leads, Senior Leadership and Stakeholders.
• Work with Senior Management and Team Leads to develop, drive, and implement project goals. Goal for this team was to transform Federal Government hiring for 9 agencies with the Department of Commerce.
• Tracked project accomplishments and metrics. Researched and compiled tailored monthly analytics. metrics and reports for senior management and team leads with ATS, Labor Market Tools and ServiceNow. Complied them into visual graphs using excel.
• Documented processes and design changes, created and updated SOP's as needed.
• Manage communications via email and phone between stakeholders and department leads.
• Produced all 9 paid deliverables and benchmarks on time. Deliverables were agency specific market playbooks and recruiting initiatives. Created and produced a 10th deliverable created to showcase additional
• Scheduling individual and group meetings, preparing meeting materials that range from a small team meetings to All Hands meetings.
• Maintained and organized team files on Box.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Coordinated incoming job requisitions and applications.
• Managed and maintained ATS (Applicant Tracking System), the Talent Warehouse on Acendre with 2,632 applicants.
• Created and maintained high priority pipelines of candidates based on the needs of Department of Commerce agencies and bureaus
• Collaborated with stakeholders and hiring managers to determine qualifications for potential candidates.

• Assisted Program Manager with day to day duties of the Covid-19 Contact Tracing Contract. This program oversaw the Covid-19 contact tracing initiative for the Fortbend ISD School District in Houston, Texas. Fortbend is the 8th largest district in Texas with over 78,000 students. Including teachers and staff our program was designed to oversee over 100,000 individuals.
• Observed in-progress operations to identify important steps for technical instructions.
• Created and Maintained SOPs
• Attended meetings with Upper Management, Team Leads, Nurses, and Executives to identify areas of program and process improvement
• Coordinated and maintained multiple schedules using the Connect Teams app.
• Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
• Properly document all changes and disseminate it to the rest of the contact tracing team.
• Performed record keeping by logging client information within secure contact-tracing, ATS software, Salesforce
• Developed team communications and information for meetings.
• Organized and managed program development from conception through successful execution.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30+ new employees.
• Set up new hire accounts in our Salesforce Systems to allow them proper access into the system.
• Offboarded employees by removing access to Salesforce systems and submitting offboarding paperwork to the department leads.
• Reconciled timesheets and sent to billing for IBM / Brooksource
• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
• Notified and interviewed individuals to ascertain novel coronavirus exposure level.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Maintained strict confidentially in accordance to HIPAA Laws

• Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
• Met with supervisor to review procedures, report issues or concerns and receive instructions.
• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Leveraged smartphones to record information.
• Performed field staff duties critical to completing accurate count in hard-to-reach communities.
• Served as last line of defense to obtain accurate count for federal funding and fair political representation.
• Recruited and screened over 200 potential participants.
• Attended team meetings to develop job knowledge.

• Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
• Implemented new strategies to improve click-through rates and conversion.
• Rewrote website copy, authored blog posts and updated social media platforms to strengthen client digital presence.
• Created content strategies for digital media.
• Used Microsoft Word and other software tools to create documents and other communications.
• Administered marketing calendar and posted new content to coincide with new product and service releases.
• Identified growth opportunities and developed initiatives to increase market share.
• Monitored and optimized advertising campaigns using Google and Facebook.
• Monitor and maintain financial spreadsheets using excel
• Researched, analyzed and solved marketing and strategy concerns through personalized approach.
• Analyzed problematic areas to provide recommendations and solutions.
• Developed and updated tracking spreadsheets for process monitoring and reporting.