Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rachel Munschauer

Miami,FL

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving abilities, in-depth knowledge of policies and procedures, and strong personal relations. Skilled in evaluating employee performance and overseeing key projects. Competitive drive with good teamwork skills.

Overview

10
10
years of professional experience

Work History

Developmental Swim Manager

Hurricane Aquatics
Miami, FL
10.2022 - 07.2024
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Organized special events such as conferences or training sessions for employees.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained accurate records of all sales activities including customer contacts, presentations, sales leads, account statuses.
  • Developed and implemented strategic sales plans to meet customer needs and maximize sales opportunities.

Bakery Team Member

Whole Food Market
Miami, FL
10.2020 - 05.2021
  • Received orders from customers and fulfilled them accurately.
  • Organized ingredients and supplies for baking tasks.
  • Assisted in training new team members in bakery operations.
  • Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift.
  • Troubleshot issues related to baking processes or equipment malfunctions.

Personal Assistant

Flowers To Go Miami
West Palm Beach, FL
05.2017 - 07.2018
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Managed office supplies inventory and placed orders when necessary.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Monitored deadlines for tasks assigned to staff members on behalf of the executive team.

Hostess Manager

Midwest Brewing Co.
Cincinnati, OH
01.2015 - 04.2017
  • Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
  • Trained new hostesses in customer service and job duties.
  • Resolved any complaints or issues with customers quickly and professionally.
  • Conducted regular performance evaluations of each hostess on a quarterly basis.

Education

Bachelor of Science - Exercise Science

Keiser University
West Palm Beach, FL
05-2018

Skills

  • Contract Management
  • Expense Tracking
  • Staff Development
  • Performance Management
  • Workforce Management
  • Financial Management
  • Business Development
  • Operations Management
  • Cross-Functional Teamwork
  • Project Management
  • Schedule Preparation

Accomplishments

  • Doubled company income within 7 months of joining the program
  • Increased member participation by 40%

Timeline

Developmental Swim Manager

Hurricane Aquatics
10.2022 - 07.2024

Bakery Team Member

Whole Food Market
10.2020 - 05.2021

Personal Assistant

Flowers To Go Miami
05.2017 - 07.2018

Hostess Manager

Midwest Brewing Co.
01.2015 - 04.2017

Bachelor of Science - Exercise Science

Keiser University

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Rachel Munschauer