Rachel Muñoz
Sebastopol,CA
Summary
Highly motivated and compassionate Medical Assistant with a passion for healthcare, with over 10 years experience in customer service. I am eager to join a team where I can make a positive impact on patient well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Shopper
H-E-B
09.2021 - 06.2023
- Accurately select items from store shelves and picking the best produce based on customer online orders.
- Ensure the quality of products and make substitutions if necessary.
- Bag, label, and store shopped orders for curbside pickup.
- Working as a collective team of shoppers to get the customer's groceries out on time
- Hit sales goals every, day, week, month.
- Provide excellent customer service and answer questions or address concerns.
- Work in a fast-paced environment, prioritizing accuracy, efficiency, and quality.
Sales Representative / Receptionist
Mertins Optometry
01.2018 - 08.2018
- Greet and welcome patients in a friendly and professional manner. Answer phones, screen calls, and provide information to patients.
- Schedule, confirm, and manage patient appointments. Update patient records and maintain accurate appointment schedules.
- Learned and became proficient with medical computer software programs to complete daily tasks.
- Collect patient information, including insurance details and complying with HIPAA laws. Verify insurance eligibility. Process payments and manage financial transactions. Maintain a clean and organized reception area. Handle general office tasks, such as filing, scanning and faxing documents.
- Assisted with optical duties, such as helping patients choose frames and lenses and assisting with contact lens fittings.
Barista
Starbucks
08.2015 - 08.2016
- Excellent customer service with the ability to multi-task and to be incredibly organized in order to give each customer the full Starbucks experience.
- Efficient and organized at the cash register allowing the ability to make coffee drinks and handle payments and receipts correctly for each customer in a timely manner.
- Working effectively alongside a team of people every day in a fast-paced environment.
- Product knowledge and recipe memorization in order to make each drink and seasonal beverage to Starbucks standards with high efficiency. Food prep and food service knowledge.
- Excellent verbal communication skills in order to successfully handoff beverages as well as positive verbal communication with co-workers.
- Ability to be on my feet all day while maintaining a safe, clean and sanitized work station.
Customer Service Representative
Global Village
04.2013 - 12.2015
- Provide assistance to customers who have inquiries regarding merchandise, returns/exchanges, and supporting general customer relations.
- Understands the importance of providing outstanding customer service in a timely manner as well as the importance of analyzing the efficiency and effectiveness of the service provided.
- Supervisory responsibilities include opening/closing retail store, closing/balancing cash register, and office organization.
Nanny
Self Employed
02.2014 - 04.2014
- Establish and maintain a stress-free home environment for two girls ages 6 and 10.
- Duties include morning wake ups, preparing meals before and after school. Driving the girls to and from school as well as to any extra-curricular activities, in a timely manner. Helping with homework and keeping the home clean and tidy. Promote creativity through arts and crafts instead of T.V. watching.
- Offering emotional and moral support when needed.
Sales Representative
Macy’s, Clinique Cosmetics
04.2009 - 07.2012
- Provided assistance to an average of 25-40 clients per/day, informed clients about various cosmetic products and provided outstanding customer service as well as doing product demonstrations and makeovers.
- Assisted clients with obtaining knowledge about current cosmetic products.
- Constantly exceeded monthly sales goals, including setting, tracking, and maintaining customer relations in order to meet monthly sales goals.
Administrative Census Clerk
Census Bureau
01.2020
- Make calls to schedule Census field work to do head counts for certain locations and conduct scripted interviews to hire enumerators.
- Collects, records, and organizes data during census operations accurately.
- Prepared new hire paperwork for training classes and inputting data and documents with minimal errors.
- Assists with administrative tasks related to Census activities such as data entry, data verification, and data processing. Additionally, I filed as well as kept records.
- Scheduled meetings to prepare for future projects.
- Microsoft office – Excel – Word – PowerPoint
Board Member – Membership
Artists of Northwest Arkansas
05.2019
- Tracked all members and their associated dues and donations with Excel.
- Planned and assisted with event scheduling and preparation
- Attended monthly meetings to take votes and plan future Art Shows and projects.
- In charge of mass communication to all members regarding special events, dates and holiday greetings using Constant Contacts
Sales Associate
TJX Stores
07.2017
- Greet and assist customers, answer their questions, and ensure a positive shopping experience.
- Stock shelves, maintain displays, and ensure the sales floor is clean an organized at all times.
- Assist with sales transactions, process payments, and handle returns.
- Work effectively with peers and supervisors to accomplish tasks.
Education
Medical Assistant
Cal Regional
Santa Rosa, CA05-2025
Certified Pharmacy Technician Training Program -
Hawaii Medical Training Center
Honolulu, Hawaii02.2024
General Studies
Santa Rosa Junior College
Santa RosaNurse Assistant Certification and Acute Care Training -
American Red Cross
Santa Rosa 04.2008
Skills
- Telephone etiquette
- Customer satisfaction
- Elderly care
- Filing alphabetically and numerical
- Microsoft word and excel
- Medical terminology
- Data Entry
- Administrate vaccines (intramuscular, subcutaneously, and ventrogluteal)
- Perform EKG's
- Conduct HCG, drug test, glucose test
- Strong ethics
- HIPPA Compliance
- Vital signs monitoring
- Phlebotomy techniques
- First Aid/ CPR certified
Certification
Certified Medical Assistant
Timeline
Personal Shopper
H-E-B
09.2021 - 06.2023
Administrative Census Clerk
Census Bureau
01.2020
Board Member – Membership
Artists of Northwest Arkansas
05.2019
Sales Representative / Receptionist
Mertins Optometry
01.2018 - 08.2018
Sales Associate
TJX Stores
07.2017
Barista
Starbucks
08.2015 - 08.2016
Nanny
Self Employed
02.2014 - 04.2014
Customer Service Representative
Global Village
04.2013 - 12.2015
Sales Representative
Macy’s, Clinique Cosmetics
04.2009 - 07.2012
Medical Assistant
Cal Regional
Certified Pharmacy Technician Training Program -
Hawaii Medical Training Center
General Studies
Santa Rosa Junior College
Nurse Assistant Certification and Acute Care Training -
American Red Cross
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