Rachel Murphy
Marlboro,MA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office/Ecommerce Manager
Bay State Alarm Security
03.2014 - Current
- Manager/oversee general office Duties and employees
- Create solutions and resolve all issue that are elevated to management level
- Fraud Management- Review escalated ecommerce order to ensure all Orders placed on ecommerce website are vetted and approved with limited fraud risk
- Ensure employees are falling proper protocol
- Maintain positive relationships with all vendors and distribution partners
- Oversee team mailbox to ensure all customer requested are being handled using companies best practice
- Provide proper training to employees
- Support employees with ongoing issues and resolutions
- Ensure all employee credentials and certificates are current
- Ensure Customer Accounts are not past due- maintain healthy relationships
- Analyze Google Merchant Center and Google Analytics to review which products are selling and how to improve sales
- Update Ecommerce pricing based on price increase from vendors
- Manage the Ecommerce Product Database
- Determine new product lines to be added to website
Vendor Relations Specialist
TJX Companies
01.2012 - 03.2014
- Company Overview: Framingham, MA
- Research and Contact all Vendors for the New Vendor Centric Program
- Enroll and support Vendors in the transition to the new program
- Manage the Team Mailbox and respond to all questions received
- Communicate with our Third Party Suppliers of updates needed to Websites
- Work with TJX Systems on all User Acceptance Testing regarding the Logistics Development
- Monthly/Quarterly Training of the Vendor Centric Program to Internal TJX Employees
- Analyzing and Reporting all Data relating to Vendor Centric
- Maintain EDI Vendor Relations Database
- Activate all Vendors per specifications
- Create/Add Sizes for all required EDI Purchase Orders
- Activate all Departments/Categories if size relevance
- Manage the Ticket Type and Department Database in the Vendor Relations Applications
- Create detailed spreadsheets with all EDI Vendor requirements
- Update and distribute all spreadsheets of all Vendor Centric Data
- Framingham, MA
EDI Coordinator
TJX Companies
07.2008 - 01.2012
- Company Overview: Framingham, MA
- Manage UPC database
- Maintain Electronic Purchase Order Change Form Screen
- Oversea Electronics Purchase Orders are processed in a timely manner by UPC Coordinators
- Distribute updated spreadsheet to department, Merchandise Assistants and Buyers
- Research and Activate “Child” Companies for the EDI Program
- Analyzing and Reporting
- Weekly/Monthly Reports to Merchandising with Nested Compliance
- When Required, Reports to Vendors with Packing/Shipping Compliance
- Quarterly reports to management of Advanced Shipping Notification updates
- Analyze disconnect between Advanced Shipping Notification and Trucking Company Documentation
- Research potential EDI Vendors
- Manage all Vendor Requests and research all UPCs transmitted to Vendor
- Act as a liaison between EDI Vendors and Merchandise Assistants
- Coordinate with Vendors Status of EDI Purchase Orders
- Framingham, MA
Office Assistant
Bay State Alarm Security Inc
09.2003 - 05.2008
- Invoicing, Cash Deposits, Accounts Receivable
Education
Bachelor of Science - Business Administration
Framingham State College
Skills
- Peachtree Accounting Software
- Google Analytics
- Merchant Center
- Microsoft Office Suite
- Purchasing procurement
- Accounts Receivable
- Accounts Payable
- Analyzing and Reporting
- Prioritizing multiple time sensitive projects
- Satisfying Vendors
- Manage Employee Needs
- Customer service
- Team leadership
- Time management
Timeline
Office/Ecommerce Manager
Bay State Alarm Security
03.2014 - Current
Vendor Relations Specialist
TJX Companies
01.2012 - 03.2014
EDI Coordinator
TJX Companies
07.2008 - 01.2012
Office Assistant
Bay State Alarm Security Inc
09.2003 - 05.2008
Public Notary expires 4/17/31
Bachelor of Science - Business Administration
Framingham State College
Certification
Public Notary expires 4/17/31
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