Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rachel Mustain

Springfield,MO

Summary

Accomplished Sales Manager offering 5 years of experience developing and maximizing hotel sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Sales

O'Reilly Hospitality Management
09.2019 - Current
  • Meet and exceed sales activity goals, including outside sales, for self and for the team as directed by standard operating procedures
  • Lead, train & mentor sales staff including recruitment and hiring, coaching development, performing evaluations, and progressive discipline
  • Collaborate on the creation, management and operation within departmental budget and expense plans
  • Responsible for marketing all food and beverage outlets
  • Recognized as the driver of all sales revenues and ensures the quarterly and annual revenue goals are achieved for the hotel
  • Develop sales marketing plan and evaluates trends to modify strategies that will enhance revenues effectively
  • Develop sales action plans and forecast and evaluates trends to modify strategies that will enhance revenues effectively
  • Ensures outside sales information is added to required sales grid for daily distribution
  • Ensures hotel participation in brand sales and revenue management initiatives
  • Ensures that hotel credit procedures and audit guidelines are followed
  • Attends and participates in property revenue meetings insuring revenue maximization and profit in all areas
  • Represents the company within the community, maintaining a positive rapport with local organizations
  • Responsible for ensuring that all required reports are completed accurately, on time and in accordance with company policies and procedures
  • Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and
  • Safety culture
  • Performs other duties and responsibilities as required or request

Escrow Processor

Hogan Land Title
09.2020 - 07.2021
  • Verified legal documents for correct acknowledgments and legal and lien information.
  • Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
  • Assisted customers and clients with closing-related questions.
  • Conducted closing processes with customers, realtors, lenders and attorneys.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Communicated requirements and title exception information to clients.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.

Sales manager/front office manager

O'Reilly Hospitality Management
03.2018 - 09.2019
  • Supervise front desk staff-hiring, firing, performance evaluations, training and development
  • Maintain standards of guest service quality
  • Achieve budgeted revenues and expenses and maximizes profitability related to guest service department
  • Participate in the preparation of the annual hotel budget
  • Receive departmental related guest complaints and ensure corrective action is taken
  • Solicit, negotiate and generate contracted revenues from prospects that meet criteria established in the hotel business plan
  • Negotiate and close group contracts that meet targeted revenue goals for the sales department

Intern/Front Desk Ambassador

Hotel Vandivort
05.2016 - 03.2018
  • Interact with guests during check in and check out as well as throughout their stay at the hotel -Practice guest recovery when an issue arises to ensure guest satisfaction -Ensure that guests have the things they need as well as any resources they need that we have available

Server/Assistant Manager

Nearly Famous Deli & Pasta House
06.2015 - 03.2018
  • Managed the daily operations of the restaurant while ensuring that guest satisfaction was met as well as safety and sanitation procedures were carried out -Created lasting relationships with regular customers to ensure a positive dining environment -Handled financial data to close out daily operations -Trained employees on excellent customer service in order to maintain pleasurable experiences for guests

Education

Bachelor of Science - Lodging and General operations

Missouri State University

Management Certifications and Licenses Certified front desk manager - undefined

Skills

  • P&L Responsibility
  • Social Media Marketing
  • Quote and Proposal Management
  • Strategic Selling
  • Interdepartmental Collaboration
  • Partnering and Relationships
  • Sales Strategy Development
  • Client Base Retention
  • Expense Control
  • RFP Responses
  • Team Recruiting and Onboarding

Certification

Servsafe certified August 2013- August 2018 C.A.R.E. Certified July 2015

Additional Information

  • Authorized to work in the US for any employer

Timeline

Escrow Processor

Hogan Land Title
09.2020 - 07.2021

Director of Sales

O'Reilly Hospitality Management
09.2019 - Current

Sales manager/front office manager

O'Reilly Hospitality Management
03.2018 - 09.2019

Intern/Front Desk Ambassador

Hotel Vandivort
05.2016 - 03.2018

Server/Assistant Manager

Nearly Famous Deli & Pasta House
06.2015 - 03.2018

Bachelor of Science - Lodging and General operations

Missouri State University

Management Certifications and Licenses Certified front desk manager - undefined

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Rachel Mustain